2022 Buick Encore GX Owner Complaints

The contact owns a 2022 Buick Encore GX. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact shifted the gear shifter back and forth between drive(D) and reverse (R) and then shifted into park(P) before the proper gear was recognized; however, on several occasions, the vehicle intermittently failed to turn off when the “Shift to Park” message was displayed, and the contact left the vehicle running until the vehicle shut off by itself. The vehicle was taken to the dealer, where it was diagnosed that the gearbox needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 30.

12/13/2023

The contact owns a 2022 Buick Encore GX. The contact stated that on several occasions when the vehicle was shifted into reverse, the vehicle failed to reverse as intended. The contact stated that the vehicle was shifted into neutral(N) and then shifted into drive (D). The vehicle was then parked at the residence. The vehicle was taken to a dealer however, the failure could not be duplicated. The manufacturer was not notified of the failure. The failure mileage was approximately 10,150.

10/3/2024

Leased this car at the end of March. When I attempted to install the car seat for my grandson I could not find the LATCH anchors. My sales rep attempted to find them and could not. I finally was told to make a service appointment and the service manager could not find them. He contacted GM and after getting a response from them told me they are an "option" and I could have them order parts 20788228 and 20788229 and install them. I called GM customer service and after several calls from them they signed me up for GM Rewards and told me I could use my Reward points to pay for the parts and installation. The rep also told me that none of these cars have the anchors. This is a safety issue! And it's my understanding that these anchors are a requirement in new cars. My owners manual describes and pictures "lower anchors built into the vehicle," but they are definitely not there. I am now using a booster seat without any tethers which I feel is unsafe. I am complaining not because of the cost of adding the anchors, but because this is a safety issue that no one at GM seems to understand is a legal requirement. I don't blame my dealer - Cappellino Buick, Williamsville, NY but I am surprised at their service department's lack of knowledge in this area. GM told the service manager, Vincent Marino, "it looks like the child restraint plates are sold separately."

5/26/2022

When the car is parked, it will not shut off due to the “shift to park” warning.

7/1/2024

Shift to park warning on dash board. Electronics malfunction with doors not locking, warning buzzer and lights blinking.

10/3/2024

My SUV states shift to park, but I already have it in park and it will not shut off. I have to keep starting it up for it to shut-off. Also when I go to the gas station to fill my SUV up with gas and try to start it up it will not start. I keep trying to start it up and after about 10 to 15 minutes it finally starts.

11/28/2024

Engine Yes my safety and others were at risk. I was driving and the car power down and two lights came on engine light and engine service came on and then service ECM message yes i got the engine light the first few months into my lease and i took back to the dealership that purchase and they promised they would fix the issue and now i got the engine like again. I don't feel safe in this car. i got the car serviced at the dealership in 02/14/2024 and they did not say thing was wrong with the car.

4/30/2024

2022 Buick Encore GX its involvement in the following critical issues: 1)especial coverage N242484750 turbo replacement not cost. Recall A222379711 (ECM Oil Pressure Sensor software)Malfunction. – A known issue where the Engine Control Module (ECM) fails to properly clear the permanent status of DTC P0521 (Engine Oil Pressure Sensor Performance). Turbocharger Failure – A separate cause-efect related defect in which the turbocharger in my vehicle has failed, a Check Engine Light (MIL) activation/deactivation and a reduction in engine performance(*screen critical message.) resulting in a loss of power and critical malfunction that need replacement 3)Failure of GM and the Dealership to Provide Proper Documentation – Despite GM authorizing and the dealership supposedly completing only the recall software update. I have not received the necessary official documentation or compliance certification that the repair was performed, which is required by my state's Department of Motor Vehicles (DMV) for emissions and registration purposes.I was not noticed recall GM’s Improper Denial of Warranty Coverage for Turbocharger Failure – GM has refused to cover the turbocharger replacement under warranty,especial coverage N242484750 citing that my vehicle has a salvage title. However, my past accident only caused exterior damage and did not affect the engine, it passed DMV and all state verifications, accident has not relation or affectation with turbocharger, or any mechanical components related to this recall. If the turbo failure is a result of this recall and a factory defect, GM extended coverage at warranty and is still responsible, regardless of the title status. 2. The Relationship Between ECM Oil Pressure Sensor Issue & Turbocharger Failure exist cause sending incorrect amounts of oil to them While GM has treated these as separate issues, there is strong evidence to suggest that the ECM oil pressure issue directly contributed to the premature turbocharger failure.

3/10/2025

Purchased my 2022 Buick Encore GX from Alexander Buick, Oxnard CA. on July 14th, 2022. On August 4th, 2022 (3 weeks and 273 miles later) was driving in the fast lane of major freeway 101 in Southern Ca.. Without any warning the car died. How I made it across two lanes to my right to get off the freeway without a seconds notice to the many cars and semis behind me I was able to veer a dead car to the side of the road with no accidents and no loss of life (mine.) Car was towed to dealer and just informed this morning that it is a faulty high pressure fuel pump. Online I have seen that this is an issue with GM. I do not feel the dealer is in any way responsible as the car only had 6 miles on it when I drove it off the lot. Dealer called and will fix fuel pump. I am afraid to accept this car and will never feel safe in it but I do not know at this point my full rights or recourse.

8/8/2022

We where lucky compared to the other lady who wrote in this problem area. We where parked in a parking lot, ran in store to get item, left car running for wife to listen to radio and stay warm. As I got in, we spoke and was ready to pull out of the parking space and the car went weird. The car hesitated a little but was still running and then all the warning lights came on. It told us on the screen that steering might be effected and engine will not run to full capacity. The car ran like it was in "limp" mode(like the Kawasaki ATV when they have issue). We made it home carefully and slowly. We called and dealership had the car picked up. It's been there over a week now, their computer hook up said it was the fuel pump and also a fuel line was needed, they are waiting for the parts to come in. We have leased the standard Encore's before this GX and we never had this issue with them other 4 cars. They have been a great car, we are in hope that this is not going to become a major issue for the GX series. We made it only 9K miles when this happened. We where thinking of buying it when the lease was up, not sure where our thoughts are now. If this is a bad batch of fuel pumps or such...It could harm someone like the other lady with this issue in the middle of a highway, I hope Buick if needed will inform others of this danger and involve a recall to keep and save lives, so far everyone's been lucky???

1/14/2023

2022 Buick Encore GX Does not have Lower LATCH hooks for child seat. Hooks are described in Owner''s Manual and marked on rear seats but there are no hooks.

7/13/2023

Within first couple months of ownership we had a wheel insert come off. We had it replaced at dealer Dec 2022 and noted it was two small bolts holding on the insert to actual wheel. The screws (2) appeared to have sheared off and are in line with brake rotors, calipers, and wheel itself when dislodging. The actual insert goes forward and can hit other cars and damage finish and other items as a projectile. We then had another do the same thing on different wheel 12 months later. Same issue. Same resolve as metal screws/bolts go directly into plastic insert which has no metal lining and no protection against breaking from stress, cleaning, and high speed turbulence thru this area. Less than a year later and we now have one missing insert that came off during highway, one loose we removed and found one bolt missing and sheered plastic, and a third one that is loose. Dealer will repair and replace under warranty but would not put on lift and check all inserts. There are approx 5 inserts per 18 inch wheel. This is a safety issue as the bolt will come out of fall into the wheel brake system. It could get lodged into calipers or pads and cause harm at least. These screw bolts are small but larger than anything nominal.

6/14/2024

Within first couple months of ownership we had a wheel insert come off. We had it replaced at dealer Dec 2022 and noted it was two small bolts holding on the insert to actual wheel. The screws (2) appeared to have sheared off and are in line with brake rotors, calipers, and wheel itself when dislodging. The actual insert goes forward and can hit other cars and damage finish and other items as a projectile. We then had another do the same thing on different wheel 12 months later. Same issue. Same resolve as metal screws/bolts go directly into plastic insert which has no metal lining and no protection against breaking from stress, cleaning, and high speed turbulence thru this area. Less than a year later and we now have one missing insert that came off during highway, one loose we removed and found one bolt missing and sheered plastic, and a third one that is loose. Dealer will repair and replace under warranty but would not put on lift and check all inserts. There are approx 5 inserts per 18 inch wheel. This is a safety issue as the bolt will come out of fall into the wheel brake system. It could get lodged into calipers or pads and cause harm at least. These screw bolts are small but larger than anything nominal.

6/14/2024

The contact owns a 2022 Buick Encore GX. The contact stated while driving approximately 20 MPH and depressing the accelerator pedal, the vehicle failed to exceed 35 MPH and made an abnormal loud sound that became louder as the contact continued driving. The vehicle was taken to the dealer, where it was test-driven, and the contact was informed that there was an exhaust leak. The dealer advised the contact that the vehicle was drivable. The contact drove to the residence. The contact stated that upon parking the vehicle, the contact noticed that the exhaust pipe laying onto the ground. The vehicle was towed to the dealer, where it was diagnosed that the exhaust pipe had detached. The dealer determined that the exhaust muffler needed to be replaced, and the dealer ordered the parts. The vehicle was not repaired. The contact related the failure to GM Campaign Number: N242445280 (Special Coverage Front Exhaust Pipe). The manufacturer was notified of the failure and a case was filed, but the contact was informed that assistance would not be provided because the repair was not covered under warranty. The failure mileage was approximately 31,000.

11/7/2025

The contact owns a 2022 Buick Encore GX. The contact stated that while driving approximately 70 MPH, the vehicle stalled. The contact stated that the power steering and brakes were difficult to operate. The contact coasted to the side of the road and attempted to restart the vehicle. There were several unknown warning lights illuminated, and the message "Battery in Safe Mode" was displayed. The contact was unable to restart the vehicle, and the vehicle was towed to a local dealer. The dealer was able to restart the vehicle however, the dealer was unable to determine what caused the vehicle to stall. The contact stated that the failure reoccurred two more times. The contact had the vehicle towed to a different dealer, and it was diagnosed and determined that the alternator and the 12-Volt battery needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 108,000.

12/11/2025