2023 Buick Enclave Owner Complaints

The vehicles low beams fail to properly illuminate the road, and create a significant blind spot in your vision. We bought a brand new 2023 Buick Enclave and noticed on the first night drive that the vehicles lighting has a very large blind spot where it fails to properly illuminate the road. When switching too high beams the blind spot is diminished but not eliminated. We immediately took the vehicle back to the dealer where they adjusted the lights. However, all that they accomplished was to move the blind spot more central to the vehicle. When traveling up or down hills the lighting problem changes. When traveling up a hill the blind spot is moved closer to the vehicle creating a larger hazard. Traveling down hill the lighting blind spot is moved a bit further out. This is truly a very big safety concern especially when around pedestrians at night as it is nearly impossible to seem them until the very last second. The lighting problem and safety is worse when traveling at higher speeds as you have no time react when things suddenly appear from a blind spot in the vehicles head lights. I have attached several pictures. Please get in contact with me if you have further questions. All attached photos have been taken with an iPhone 13 and have no visual enhancements.

7/16/2023

The headlights on our 2023 Buick Enclave do not provide nearly enough light at night. If you shine the lights up against a wall at night they seem bright but they do not seem to light up the area directly in front of the car. When driving on a road without streetlights at night I barely feel like my headlights are on. It’s so bad that I am concerned that if a person or an animal stepped out in front of my car I wouldn’t be able to see it in time to avoid it. I brought the car into the dealer today and they actually found that both headlights need to be raised 11-12 inches (they were completely shocked). This is very odd for a new car with only 5k miles. Unfortunately, raising the headlight did not add more light in front of the car at night. I think the issue is caused by the headlights not only being very small but also because they are very low on the car. Also, the headlights are below the grill and the running lights are on the hood. I believe this could be a design flaw that is also a safety hazard. A mechanic at the dealer also agreed with me that in general the lights are very dim. If you drive this model car at night on a road with no street lights I bet you will come to the same conclusion. Attached is the invoice from today that shows the headlights had to be raised. I told the dealer that they should pull another enclave off their lot and see if the issue is only present in my car or if the headlights on other enclaves need to be raised.

12/15/2023

As my husband was backing out of the garage to the East and turning the back end to the North so we could head forward out of our drive which is on a curve, the car accelerated and the brakes would not work. We went backwards down a very steep drive that goes to our machine shed and towards the bottom we were stopped by a tree. We could have suffered head trauma from the abrupt stop. If we had been backing out of the drive or a parking place, since we couldn’t stop, there could have been others involved and severe injuries. I called the sheriff’s office and they filed a report. Our insurance agent came out and took pictures. I called General Motors Buick and they opened a case. The car was towed to the body shop the dealership we bought it from uses. We noticed no warning lights or messages on the dash. After everyone left, I got on my computer and there were 2 diagnostic warning emails. One for the antilock brakes and the other for the StabiliTrac control systems,.

11/22/2022

In Driver info center messages displayed are ESC “this is anti lock cracking system not working”. Steering assist reduced “this is lane departure steering assist not working” Parking brake. “not working” Also cruise control is not working Buick service tells me this has happened often enough in other vehicles that there is a repair bulletin on it. Also the initial cost to repair is $3000 + if this bulletin repair fixes the problem if not there would be more costs. This vehicle is within the 36 month bumper to bumper warranty period but has recently exceeded the 36000 mile warranty threshold. I have already paid for the initial part so it could be ordered.

6/19/2025

As my husband was backing out of the garage to the East and turning the back end to the North so we could head forward out of our drive which is on a curve, the car accelerated and the brakes would not work. We went backwards down a very steep drive that goes to our machine shed and towards the bottom we were stopped by a tree. We could have suffered head trauma from the abrupt stop. If we had been backing out of the drive or a parking place, since we couldn’t stop, there could have been others involved and severe injuries. I called the sheriff’s office and they filed a report. Our insurance agent came out and took pictures. I called General Motors Buick and they opened a case. The car was towed to the body shop the dealership we bought it from uses. We noticed no warning lights or messages on the dash. After everyone left, I got on my computer and there were 2 diagnostic warning emails. One for the antilock brakes and the other for the StabiliTrac control systems,.

11/22/2022

The car stalled and is stuck in park. It has electronic shift and if the engine doesn't run it has to be put into neutral manually. The Buick dealerships don't know how to do this and keep referring me to an obsolete video. One service representative suggested the manual lever is under the air filter housing but they cannot provide any information on this design, The car is stuck in a garage and cannot be towed. It is stuck in place.

1/3/2025

Vehicle lost power and stalled on interstate hwy 07/29/2023. GM dealer Heartland Chevy in Liberty MO. Repaired replacing fuel tank and sensor due to failed sensor in tank. 08/08/2023 Vehicle again for 2nd time rough idling and staling out several times on hwy. Currently at dealer who diagnosed with fuel sensor issue and still at dealer. Vehicle has approx. 20,000 miles 2023 Buick Enclave.

8/8/2023

The contact owns a 2023 Buick Enclave. The contact stated that the vehicle was purchased brand new in May. The contact stated while driving 35 MPH, the message "Oil Needed" was displayed. The contact stated that she drove to her destination and then drove back to the residence. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed nor repaired. The contact believed that the vehicle had experienced abnormal oil consumption. The manufacturer was not notified of the failure. The failure mileage was approximately 1,663.

8/29/2023

The infotainment system locks up. Its like all features are on mute. I can't use phone, radio, contact onstarr or use navigation system I have a heart condition, when this freezes I have no way to reach help. The dealership has tried multiple fixes, they say they are just seller, GM is the manufacturer. GM no longer takes my calls. They have blocked all my numbers. There is no warning, it just stops working GM suggests I turn off vehicle, get out wait 20 minutes and the system should reset, I have tried to disconnect my phone from bluetooth and they seek each other out and reconnect. I live very rural, 20+ miles to anywhere. I have no way to get help

12/27/2024

The contact owns a 2023 Buick Enclave. The contact stated while the vehicle was parked or while driving, the infotainment system failed to display as needed. The contact stated that the failure persisted, and a dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the technician was unable to determine the cause of the failure. The contact stated that a software update was performed and an undisclosed part in the infotainment system was replaced. The manufacturer was notified of the failure several times but offered no assistance. The approximate failure mileage was 13,500.

2/26/2025

The SmartFloor rear passenger (driver side and passenger side) bucket seat seatbelt retractors do not release to allow a passenger to buckle the seat belt. Both driver side and passenger side retractors fail in the same manner. Passengers are not able to buckle themselves in. Will report to Freedom Motors who use SmartFloor vehicle seats in their products.

8/13/2025

Driver's seat belt cable going to floor on outside of seat broke, it is available for inspection. Seat belt is inoperative. I spoke with a dealer, but I am over on miles to be covered by warranty. The vehicle has not been inspected, and there were not any warning lamps or warning' I noticed when I tried to buckle up for ride home Friday evening 10/10/2025

10/14/2025

Vehicle lost power and stalled on interstate hwy 07/29/2023. GM dealer Heartland Chevy in Liberty MO. Repaired replacing fuel tank and sensor due to failed sensor in tank. 08/08/2023 Vehicle again for 2nd time rough idling and staling out several times on hwy. Currently at dealer who diagnosed with fuel sensor issue and still at dealer. Vehicle has approx. 20,000 miles 2023 Buick Enclave.

8/8/2023

On [XXX], 2024, a pickup truck ran a red light at 55+ miles per hour and struck the front left quarter panel of our 2023 Buick Enclave as we were pulling into an intersection. Our car was totaled with the entire front end of the car being severely damaged. The front end of the car, both quarter panels, bumper and engine compartment were crushed. - NO airbags deployed. - Both my wife and I were injured. She has a fractured vertebrae and right knee and leg hurt. I have a broken left clavicle, five broken ribs and a hematoma on my left leg. No airbag warning or alerts on dashboard. - I reported the accident to General Motors but no one yet assigned - GM case #: [XXX]. - No complete police report has been provided yet. Police provided link to Crash doc website with insurance info. ...(report uploaded) - vehicle totaled; repair estimate provided by USAA, but looks incomplete and inaccurate...a lot of repair needed not listed (report uploaded) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

5/27/2024

In Driver info center messages displayed are ESC “this is anti lock cracking system not working”. Steering assist reduced “this is lane departure steering assist not working” Parking brake. “not working” Also cruise control is not working Buick service tells me this has happened often enough in other vehicles that there is a repair bulletin on it. Also the initial cost to repair is $3000 + if this bulletin repair fixes the problem if not there would be more costs. This vehicle is within the 36 month bumper to bumper warranty period but has recently exceeded the 36000 mile warranty threshold. I have already paid for the initial part so it could be ordered.

6/19/2025

In Driver info center messages displayed are ESC “this is anti lock cracking system not working”. Steering assist reduced “this is lane departure steering assist not working” Parking brake. “not working” Also cruise control is not working Buick service tells me this has happened often enough in other vehicles that there is a repair bulletin on it. Also the initial cost to repair is $3000 + if this bulletin repair fixes the problem if not there would be more costs. This vehicle is within the 36 month bumper to bumper warranty period but has recently exceeded the 36000 mile warranty threshold. I have already paid for the initial part so it could be ordered.

6/19/2025

Anyone behind me could’ve hit the part and caused a wreck. We have told the dealer.

10/1/2025