2019 Buick Enclave Owner Complaints

TRAVELING AT HIGHWAY SPEEDS CAR SUDDENLY SHIFTED ITSELF INTO NEUTRAL AND COULD NOT BE ENGAGE BACK TO ANY DRIVE GEARS. BRAKES WERE INOPERABLE AND ACCELERATOR WAS IN OPERABLE. FINALLY CAME TO A STOP BY COASTING TO THE SHOULDER AND WAITING FOR SPEED TO DROP FAR ENOUGH TO GET VEHICLE TO GO INTO PARK.

6/5/2019

WHEN VEHICLE REENGAGING FROM AUTO START/STOP DURING STOPS IN TRAFFIC AND/OR LIGHTS/SIGNS, SLAMMING INTO GEAR AFTER REMOVING FOOT FROM BRAKE, PRIOR TO PUSHING GAS PEDAL. HAPPENS IN HIGHWAY TRAVEL (IF HAVING TO COME TO A STOP) AND CITY TRAVEL. DEALERSHIP REPLACED AUXILIARY FLUID ACCUMULATOR AND ADDED FLUID TO TRANSMISSION. OWNER NOW REALIZES FLUID SPOTS IN DRIVEWAY ARE WHERE VEHICLE MUST HAVE BEEN LEAKING SOME FLUID.

1/21/2020

NOTE: MILEAGE IS 1240 MILES, JUST PURCHASED THREE MONTHS AGO WITH 54 MILES ON IT AND SHIPPED TO GERMANY (DOD CIVILIAN). WHILE IN EUROPE, I AM USING THE VEHICLES' "METRIC" SETTING (KPH VERSUS MPH), WHICH SWITCHES THE SPEEDOMETER TO READ KPH AND AUTO TUNES THE ENGINE TO THE APPROPRIATE LEVELS TO MATCH KPH. I HAVE BEEN DRIVING THIS VEHICLE FOR THE LAST THREE WEEKS UNTIL THE ISSUE HAPPENED LAST NIGHT AROUND 1830 HOURS CET. ISSUE: WHILE ACCELERATING AND TUNING LEFT FROM A STOP (STOP LIGHT WITH THE CITY), THE ENGINE SUDDENLY LOSS POWER THEN JERKED INTO A LOWER GEAR, BUT SOMEHOW GOT STUCK IN 3RD GEAR RESTRICTING MAX SPEED OF ABOUT 25-30 MPH RUNNING AT 5000 RPMS. AFTER SEVERAL ATTEMPTS TO STOP, START, AND PROCEED, I FOUND THE VEHICLE SEEM TO BE SLIPPING WHEN SHIFTING FROM 2ND TO 3RD GEAR, BUT WOULD NOT GO BEYOND 3RD GEAR CAUSING THE ENGINE TO STRAIN AND REV AT AN UNSAFE LEVELS. TRIED SEVERAL TIMES TO SHIFT TO "L" TO MANUALLY ENGAGE THE ENGINE, BUT IT KEPT CHANGING BACK TO "D" AUTOMATIC. ALSO NOTED THAT WHEN THE VEHICLE REACHES THE NEXT PROGRAMMED GEAR SHIFT (E.G. 2ND GEAR TO 3RD GEAR) IT THEN JERKS, STALLS FOR ABOUT 2-3 SECONDS, THEN SUDDENLY ENGAGES 3RD GEAR RUNNING AT EXTREMELY HIGH RPMS AND NEVER SHIFTS BEYOND THAT. NOW CHECK ENGINE LIGHT IS ON. VEHICLE HAS NEVER BEEN IN AN ACCIDENT, DAMAGED, OR WRECKED.

4/3/2019

TRAVELING AT HIGHWAY SPEEDS CAR SUDDENLY SHIFTED ITSELF INTO NEUTRAL AND COULD NOT BE ENGAGE BACK TO ANY DRIVE GEARS. BRAKES WERE INOPERABLE AND ACCELERATOR WAS IN OPERABLE. FINALLY CAME TO A STOP BY COASTING TO THE SHOULDER AND WAITING FOR SPEED TO DROP FAR ENOUGH TO GET VEHICLE TO GO INTO PARK.

6/5/2019

AFTER THE VEHICLE IS STARTED, WITH THE ENGINE RUNNING, IF A DOOR IS CLOSED OR OPENED/CLOSED ANYTHING PLUGGED INTO THE AUX OUTLET WILL SHORT OUT AND RESET (I.E. RADAR DETECTOR WILL REBOOT AS IF POWER SUPPLY WAS INTERRUPTED) AND/OR IF THE FACTORY INSTALLED DVD PLAYERS ARE POWERED ON, THEY WILL TURN OFF. DOES NOT QUALIFY UNDER THE LEMON LAW BECAUSE GM HAS BEEN INVESTIGATING A SIMILAR ISSUE SINCE 01/24/2019 WITH NO CURRENT RESOLUTION OR PATH FORWARD. GM ADVISES DEALERS TO ATTEMPT NO REPAIRS AT THIS TIME AND EXPECT THE CONSUMER TO "LIVE" WITH A POTENTIAL ELECTRICAL SHORT IN THE VEHICLE. GM PIT5653 EXPLAINS A PORTION OF THE ISSUE, BUT NOT ALL. PIT5653 APPLIES TO (10) DIFFERENT GM MANUFACTURED VEHICLES.

7/15/2019

On the morning of October 25, 2021 at approximately 7:05 am, I was fixing to leave to go to work. The carport light was on, so I open the door to my car, slid into the driver’s seat, started the car up and the lights came on. As I was starting to get out of the car to go turn the carport lights off, I realized the car was going backwards. I tried to get back into the driver’s seat to try to stop the car but I was unable to do so. The door knocked me down on the concrete floor of the carport and the front left tire ran over both my legs. The car continued to go backwards, the door hit the column between the carport bays but continued to travel backwards down our approx. 11-foot paved drive way, crossed the dirt road and stopped when the back of the car went into the deep ditch that runs along the dirt road at that point. When my husband arrived, the car was still running and the lights were on. The man driving the wrecker for the local EMA Director and my husband all looked at the gear shift and the car was in PARK.

1/7/2022

AFTER THE VEHICLE IS STARTED, WITH THE ENGINE RUNNING, IF A DOOR IS CLOSED OR OPENED/CLOSED ANYTHING PLUGGED INTO THE AUX OUTLET WILL SHORT OUT AND RESET (I.E. RADAR DETECTOR WILL REBOOT AS IF POWER SUPPLY WAS INTERRUPTED) AND/OR IF THE FACTORY INSTALLED DVD PLAYERS ARE POWERED ON, THEY WILL TURN OFF. DOES NOT QUALIFY UNDER THE LEMON LAW BECAUSE GM HAS BEEN INVESTIGATING A SIMILAR ISSUE SINCE 01/24/2019 WITH NO CURRENT RESOLUTION OR PATH FORWARD. GM ADVISES DEALERS TO ATTEMPT NO REPAIRS AT THIS TIME AND EXPECT THE CONSUMER TO "LIVE" WITH A POTENTIAL ELECTRICAL SHORT IN THE VEHICLE. GM PIT5653 EXPLAINS A PORTION OF THE ISSUE, BUT NOT ALL. PIT5653 APPLIES TO (10) DIFFERENT GM MANUFACTURED VEHICLES.

7/15/2019

BROKEN REAR SUNROOF CLIP TO HOLD SUNROOF SHUT CLOSE THERE IS NO REPLACEMENT PART AND SUNROOF STAYS OPEN!! PART WAS MADE OUT OF PLASTIC AND IM SURE MORE PEOPLE HAVE BROKEN THEIRS TOO ESPECIALLY IF THEY HAVE KIDS

10/8/2020

FRONT BRAKES LOCKING UP AT ANY SPEED. REPLACED THE MASTER CYLINDER . 48 HOURS LATER IT HAPPENED AGAIN

3/18/2019

The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.

7/20/2021

TL* THE CONTACT OWNS A 2019 BUICK ENCLAVE. WHILE DRIVING 35 MPH, THE CONTACT BECAME DISTRACTED WHILE MAKING A RIGHT TURN AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CRASH OCCURRED IN FRONT OF THE CONTACT'S INSURANCE COMPANY WHERE THE VEHICLE WAS INSPECTED AND TOWED TO THE CONTACT'S RESIDENCE. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 7,712.

10/8/2019

The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.

1/19/2023

DRIVER SIDE 2ND ROW PASSENGER'S SEAT BELT IS NOT BOLTED TO THE FRAME. WHILE DRIVING THIS RENTAL CAR ON VACATION, THE PANELING FELL OFF REVEALING THAT THE SEAT BELT SPOOL WAS HANGING LOOSE AND NOT MOUNTED TO THE FRAME. BASED ON WHAT I CAN SEE FROM THE THREADS, IT APPEARS NEVER TO HAVE BEEN CONNECTED (AS OPPOSED TO BEING SNAPPED OFF). THIS IS A RENTAL, BUT I DON'T TRUST THE AGENCY TO REPORT THIS APPROPRIATELY SO DOING SO MYSELF. HOW THIS HAS GONE UNNOTICED FOR 12K MILES IS BEYOND ME.

1/15/2020

The contact owns a 2019 Buick Enclave. The contact stated while attempting to buckle the seat belt however, the seat belt failed to lock securely in the buckle. The contact inspected the buckle and became aware that an internal part of the buckle had detached, preventing the seat belt from being latched securely. The contact called the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 43,000.

11/2/2023

The contact owns a 2019 Buick Enclave. The contact stated while driving downhill, he shifted to a lower gear and was depressing on the brake pedal however, the vehicle inadvertently accelerated. The contact also stated that the RPM was very high. The contact stated no warning light was illuminated. The contact stated he continued driving but had to stop 5 times to allow the vehicle to cool down. The contact took the vehicle to the local dealer. The mechanic found no failure with the vehicle. The contact stated that the failure persisted. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000. Contact was on top of Pikes Peak in Colorado. The fast idle has the engine revved to high so that when foot was off the brake on a 5-8% slope the car accelerates to 6500RPM with in 250 feet taking the car to 30MPH in low gear. Consumer had to push on the brakes constantly, all the way down the mountain which caused the brakes to severely overheat. Park ranger measured the temperature of the brakes at 375 degrees F it was after consumer had stopped to allow them to cool 3 times in about 4 miles. The car will idle at 950RPM stopped and will lurch forward when foot was off the brake. Driving on the highway speeds its fine but not on switchback mountain roads.

7/20/2021

Stabilizer trak

2/16/2023

Evaporative emission canister purge, solenoid valve, yes. My safety was at risk due to stalling 3 different times on busy roads/intersections after refueling my vehicle. When the Solenoid valve and canister fail when coming to a stop after refueling it causes the car/engine to flutter and completely stall then goes into neutral. It takes multiple restarts in order to even make the car go along with pressing on the gas. This part has been replaced twice by the dealership once at the end of march and again on the 10th of June. The first incident occurred mid-march, the second end of march and the latest incident occurred 7 June where I had to restart it 7 times before it would even drive, at that time my check engine light was on and it was making a loud noise. After this last replacement the vehicle was refueled and it started to flutter and idled hard, it will be taken to the dealership once again on the 20th of June. The vehicle has not been inspected by anyone other than dealership. There were no warning lights prior to the failure, the only indication was the car started to flutter prior to stalling. The most recent date is stated below.

6/14/2022

I purchased my vehicle in 2020. In 2022 I experienced an issue where my car stopped in the middle of the road without warning. Despite several attempts to try and move the vehicle off of the road the police were notified and my vehicle was towed. The vehicle gave an error code that conditions not met for driving. One office tried to put the vehicle in neutral but the wheels locked and the shifter was locked as well. The battery has been replaced 3 different times since I have owned the vehicle. A mechanic friend of mine (who is a trainer for GMC) hooked his computer up to it and found no issues. He did find a loose wire which he the reconnected. I was able to drive my car for 6 months before the same thing happened, same situation the vehicle just stopped in the middle of the road only this time I couldn't turn the vehicle off, we had to manually disconnect the battery and again the police came out due to traffic hold up. My car was towed twice afterwards as I could get the car running for a few minutes before another error. To date my car has been sitting in my driveway since March of this year, this time it won't hold a charge and will not even start. Im not sure if this is an engine or an electrical issue. I did call 2 Buick dealerships that told me that it would take about 5 hours to diagnose the issue where I would be charged per hour at the mechanic hourly rate. At this point I think my vehicle needs to be recalled, even if I could get it repaired I dont feel safe driving it. Thankfully it stopped on a minor freeway and no major incidents occurred.

8/27/2025

The passenger side seat air bag exploded and burned my daughter’s back while she was getting into the car. The car was in park and auto started. My son was sitting in the back seat behind her while this happened. She has 1st and 2nd degree burns and thankfully my son is okay. The car has been sitting in my driveway since that day. I have contacted the dealership and GM as well as my personal insurance. GM is moving very slow and stated they would send someone to look at my vehicle within 7-10 days from yesterday . The investigation could take 30-60 days before we have an answer. We are currently on day 11 since this happened. Insurance doesn’t want to touch it until GM or the dealership looks at it and determines if it is a malfunction. The safety of my kids and family is definitely a priority and the fact that this happened is scary. The loudness of the explosion was like a gunshot inside the vehicle and the fire that came out of it is insane. Literally looked like a firework. With the airbag deployed I am sure the seatbelts are now compromised but either way I will not risk my life or anyone else’s and step foot in it. The car was looked at by local law enforcement and pictures were taken. The car is available for inspection but the dealership hasn’t called me back and GM is following their protocol and has no hurry. The airbag light had come on the week prior to this happening and had gone back off. I also had the tire pressure lights go on and back off twice in the past couple of months.

1/19/2023

One day, I looked over at my seat and there were literally two tears in the leather. I immediately looked to see if something had ripped them. The only thing I put over there is a small cloth lunch sack so there’s no way that that could’ve done it. there was NOTHING SHARP on the seat. I am also very good about keeping my leather maintained and car maintained . It needs to be repaired before it gets worse.

9/8/2024

TL* THE CONTACT OWNS A 2019 BUICK ENCLAVE. THE CONTACT WAS CONCERNED ABOUT A MANUFACTURER'S DEFECT IN THE DESIGN OF THE PASSENGER'S SIDE KICK PANEL. THE CONTACT STATED THAT THE DESIGN MAY CAUSE INJURIES TO THE PASSENGER'S FEET. TWO UNKNOWN DEALERS WERE CONTACTED AND INFORMED OF THE CONTACT'S CONCERN. THE CONTACT WAS INFORMED THAT THE PANEL WAS DESIGNED TO MANUFACTURER'S SPECIFICATIONS. THE KICK PANEL WAS NOT REPLACED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

5/27/2020

I HAVE HAD THIS NEW CAR JUST OVER FOR 1 YEAR, IM PRIOR SERVICE MILITARY AND WAS ABLE TO PURCHASE THIS 2019 BUICK ENCLAVE FOR ME ON FATHER'S DAY LAST YEAR BECAUSE PUR OTHER CAR BROKE DOWN ON A FAMILY ROAD TRIP. SO I GARAGE MY VEHICLES I NOTICED A OIL LEAK ON THE GARAGE I DIDN'T WANT TO THINK IT WAS FROM THIS CAR SO I WATCHED IT SEEMED TO BE INTERMEDIATE AT TIMES BUT RECENTLY GOT WORSE SO I TOOK IT IN TOLD THEM AND THEY SAID IT WAS A BAD OIL FILTER BUT THE OIL FILTER IS OPPOSITE SIDE OF THE CAR FROM WHERE THIS LEAK IS DRIPPING ON MY DRIVER'S SIDE. SO I JUST WENT UNDER THERE TO SEE WHAT I COULD FIND I TOO WAS A MECHANIC IN THE ARMY AND OUTSIDE AS A CIVILIAN AFTER SO I LOOKED TOOK ME 5 SECONDS TO LOCATE IT THAT IS THE PICTURE OF THE LEAK. THEN I NOTICED RUST CRACKS ON MY FRAME SO I LOOKED MORE AND DISCOVERED THE RUST CRACKS ARE ON THE BOTTOM AND TOPSIDE OF THE FRAME. SO I DID SOME RESEARCH AND SAW COMING UP IN DEC A RECALL IS GOING TO HAPPEN FOR CRACKED FRAMES ON THE BUICK ENCLAVE 2020 BUT STARTING FROM BUILD DATE'S 3 MONTHS AFTER MINE WAS BUILT BUT MINE SHOWS ALL THE SYSTEMS OF THAT RECALL BUT ISN'T INCLUDED. ALSO I HAD A ISSUE WITH THE STARTER STOP MY FAMILY AND I WERE STOPPED AT A RED LIGHT ON A CITY STREET WITH A CAR INFRONT OF US WHEN THE ENGINE STOPPED NORMALLY THEN WHEN IT TURNED BACK ON MY RPM KEPT GOING UP LIKE YOUR PUSHING THE EXCELLORATOR PEDDLE BUT I WASN'T BECAUSE MY FOOT WAS ON THE BRAKE WHEN I LOOK DOWN I EASED UP A BIT ON THE BRAKE AND IT SHOT FORWARD ON ME I DIDN'T HIT THE CAR INFRONT OF ME BECAUSE I DEPRESSED HARDER ON THE BRAKE TO HOLD IT. THATS WHEN I STARTED LOOKING AND SAW THIS RECALL SOON TO COME OUT.

11/29/2020

Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.

9/3/2021

Waited for train to pass and gate to raise at railroad crossing, then started to cross tracks. The car went halfway across the tracks, then the forward collision warning and automatic emergency braking activated, stopping us on the tracks. Tried again to move forward, but the collision alert and auto braking immediately activated for a second time, bringing us to a stop again. Finally was able to very slowly make my way through the crossing. I was on the tracks for 30-60 seconds. No train was approaching and it was only my wife and me in the car, but if I'd had six passengers with me and another train had approached, I am not sure I would have been able to get everyone out of the car in time. Note that there were no obstacles in front of the vehicle, but the sun was at a low angle from the front of the car and the sunlight was dappled through the treetops on the other side of the crossing (there's a left-hand curve after the crossing), creating a "moving" glare through the windshield.

9/3/2021

Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.

3/13/2023

Traveled and car begin to shake when I got to destination. The shift gears lights started going from neutral to Low gear and my speed began to drop down even when I was accelerating. The engine light came on and the stabilitrak light was on during times I stop at lights or stop lights only when in traffic but not on the highway. After seen by an auto service dealer, the stabilitrak light still comes on during stops at the light or stop signs and hesitation to accelerate with a heaviness to steer. There appears to be a dragging or pull when accelerating not very smooth. The service was with the transmission, however, no attempt to fix the stabilitrak and now I am to take it back in, not really enjoying my vehicle, my American vehicle, this really saddens me.

3/13/2023