2015 BMW X5 Owner Complaints

I PARKED MY 2015 BMW X5 AT WORK AT 8:30 AM. WHEN I GOT INTO THE CAR AT 5:00 PM ALL THE LIGHTS WERE RED AND YELLOW ON THE DASHBOARD. I TRIED TO SEE IF THE VEHICLE CAN BE DRIVEN AND I ALMOST GOT INTO AN ACCIDENT JEOPARDIZING MY LIFE. LUCKILY, NOBODY ELSE WAS DRIVING IN THE PARKING LOT AT THE SAME TIME AS I DID NOT HAVE POWER IN THE STEERING WHEEL AND I WAS NOT ABLE TO TURN OFF THE ENGINE. NEXT DAY, MY CAR WAS TOWED TO THE DEALERSHIP WHERE THEY TOLD ME THAT I HAVE RODENT ISSUES AND THE RODENTS CHEWED THE WIRING INSIDE THE HARNESS. I CALLED BMW TO TELL THEM THAT THEY ARE JEOPARDIZING MY LIFE AND OTHER PEOPLE'S LIFE BUT THEY DID NOT CARE ABOUT MY COMMENTS AND THEY DO NOT WANT TO ADMIT THAT THIS IS POOR DESIGN ON THEIR SIDE. I ALSO TOLD THEM THAT EVEN IF I GET THE WIRING REPLACED , I CAN EXPERIENCE THE SAME ISSUE AGAIN AND AGAIN. I TOLD BMW THAT THEY SHOULD DO A RECALL TO FIX THIS ISSUE BUT THEY DID NOT CARE AT ALL. THE ONLY THING THAT THEY ARE TELLING ME IS THAT THIS IS AN "EXTERNAL ISSUE" AND THE CUSTOMER HAVE TO PAY FOR IT. PLEASE HELP ME AND THE OTHER BMW DRIVERS TO HAVE A SAFE RIDE AS I DON'T TRUST THE BMW COMPANY ANYMORE. *TR

10/28/2016

EXHAUST EGR COOLER LEAK WHICH CAUSE EXHAUST TO ENTER THE PASSENGER COMPARTMENT OF THE VEHICLE. NAUSEATING EXHAUST FUMES LEADING TO SEVERE HEADACHES

2/21/2018

IN JANUARY 2015, I BOUGHT A BMW X5 35D TWUN TURBO (N57T ENGINE) OE EQUIPPED WITH A BOSCH HIGH PRESSURE FUEL PUMP ("HPFP") PART #0445010667. TWO WEEKS AGO, I WAS DRIVING AT 75 MPH IN THE 4TH LANE OF A 6 LANE HIGHWAY WHEN MY CAR JERKED AND A "DRIVE TRAIN MALFUNCTION" MESSAGE CAME ON THE SCREEN. I WAS TOWED TO THE DEALER THINKING THIS WOULD BE COVERED UNDER WARRANTY - THE CAR IS LESS THAN 3 YEARS OLD! I'M TOLD THAT THERE WAS A "CATASTROPHIC FAILURE" OF THE HIGH PRESSURE FUEL PUMP THAT I DID NOT CAUSE, HAD NO WARNING OF AND COULD NOT HAVE PREVENTED. THAT FAILURE CAUSED METAL SHAVINGS TO BREAK OFF, DAMAGE THE FUEL INJECTORS AND SPREAD THROUGHOUT THE ENTIRE FUEL SYSTEM REQUIRING REPLACEMENT AT THE COST OF $15,000! I WAS THEN TOLD THAT MY CAR WAS OUT OF WARRANTY BECAUSE OF THE MILEAGE (I DRIVE MY SONS TO LOTS OF BASEBALL TOURNAMENTS SO I AM OVER 50K MILES AFTER THIS SUMMER). I ASKED BMW NA TO STAND BEHIND THEIR VEHICLE AND REPAIR IT UNDER WARRANTY BECAUSE NO 2.5 YEAR OLD VEHICLE, ESPECIALLY A BMW, SHOULD HAVE THIS HAPPEN TO IT. INDEED, A PUMP FAILURE, NO MATTER HOW CATASTROPHIC, SHOULD NOT REQUIRE REPLACEMENT OF THE ENTIRE FUEL SYSTEM. THERE ARE LAWSUITS OUT THERE OVER THESE HPFPS AND BMW HAS RECALLED OVER 150,000 VEHICLES AND EXTENDED THE WARRANTIES ON MANY OF THE HPFPS TO 120K, BUT APPARENTLY NOT MINE, EVEN THOUGH IT EXPERIENCED THE SAME TYPE OF FAILURE, IS MADE BY THE SAME COMPANY (BOSCH) AND OUT OF THE SAME MATERIAL (DIFFERENT PART NUMBER). BMW HAS OFFERED TO FIX IT AT WARRANTY COST AND CONTRIBUTE 50%, BUT THAT IS STILL OVER $6,000 OR ROUGHLY 10% OF THE ORIGINAL COST OF THE VEHICLE. PLEASE INVESTIGATE THIS AS IT IS DANGEROUS AND CONSUMERS NEED TO BE AWARE THAT THIS IS STILL HAPPENING.

10/24/2017

I HAVE A 2015 X5 DIESEL. THE CAR RECENTLY HAD CHECK ENGINE LIGHT COME ON. DEALERSHIP DIAGNOSED THE PROBLEM AS METAL SHAVINGS IN THE FUEL SYSTEM AND HAD TO REPLACE THE ENTIRE SYSTEM WHICH WOULD HAVE COST ME $12000 OR MORE. WHILE I'M HAPPY IT'S COVERED UNDER WARRANTY IT SEEMS THAT THIS IS A BIG PROBLEM AND MANY HAVE REPORTED THIS ISSUE. I DON'T KNOW HOW METAL SHAVINGS END UP IN THE FUEL SYSTEM. I'M WORRIED THAT THIS IS A PROBLEM THAT CAN HAPPEN AGAIN AND IF IT'S OUTSIDE WARRANTY THEN BMW WILL NOT REPLACE IT. BMW NEED TO EXTEND WARRANTY ON THIS COMPONENT. ALSO METAL SHAVINGS IN THE FUEL INJECTORS CAN CAUSE SIGNIFICANT DAMAGE TO CAR AND IS UNSAFE. SOME HAVE COMPLAINED THAT SMOKE WAS EMANATING FROM THE CAR WHEN THIS HAPPENED.

8/30/2018

The contact owns a 2015 BMW X5. The contact initially received a recall notice for NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact then stated that the DEF (Diesel Exhaust Fluid) warning light illuminated on the instrument panel. The contact took the vehicle to the dealer and was informed that the engine control module was defective. The contact linked the defective engine to the recall. Once the parts for the recall remedy became available, it was determined that the repair was defective and a second recall was issued under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

2/8/2022

The contact owns a 2015 BMW X5. The contact received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. Neither the dealer nor the manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

4/18/2022

MY HUSBAND WAS TRAVELING ON THE HIGHWAY AT NIGHT. HE STATED THAT THE CAR IN FROM OF HIS WAS STOPPED IN THE MIDDLE OF THE HIGHWAY. HE WAS UNABLE TO STOP IN TIME TO AVOID REAR ENDING THE OTHER VEHICLE. WE HAVE A NEW BMW X5 SUV AND HE HIT A LEXUS SUV- BOTH SUBSTANTIAL VEHICLES. BOTH CARS WERE NOT DRIVABLE FOLLOWING THE ACCIDENT. THERE IS MAJOR FRONT END DAMAGE- POSSIBLE THE CAR IS TOTALED. I'M NOT SURE YET. THE AIR BAGS DID NOT DEPLOY. THE IMPACT FRACTURED HIS STERNUM. HE DEVELOPED PNEUMONIA 2 DAYS LATER BECAUSE OF THE PAIN IN BREATHING- THE ACCIDENT WAS WED. NIGHT BUT THE FRACTURE WAS NOT DIAGNOSED. I TOOK HIM BACK TO THE ER FRI AFTERNOON, WHEN THE FRACTURE AND SUBSEQUENT PNEUMONIA WAS DIAGNOSED. HE WAS ADMITTED TO THE HOSPITAL AND IS STILL THERE. THE CAR WAS TOWED TO THE DEALERSHIP. THEY WANT TO TAKE IT APART TO SEE WHAT NEEDS TO BE REPAIRED OR IF IT IS TOTALED. I WANT TO UNDERSTAND WHY THE AIRBAGS DID NOT DEPLOY AND AM AFRAID IF THEY START TAKING THE CAR APART I WILL NEVER KNOW. I WAS TOLD THE NHTSA WOULD HELP ME WITH AN INVESTIGATION INTO THIS. PLEASE HELP ME AND LET ME KNOW WHAT I SHOULD DO NEXT. HUSBAND WON'T BE RELEASED FOR SEVERAL DAYS POSSIBLY.

6/7/2015

PURCHASED AS A NEW CAR (BMW X5) AND 6-MONTHS LATER THE UNDERBODY SPLASH SHIELD FELL OFF. WHEN I WENT FOR OIL SERVICE THE DEALER STATED THAT IT HAD TO BE REPLACED ($392). THE CAR IS USED FOR VERY LIGHT USE SO I BELIEVE THIS IS A MANUFACTURER ISSUE. IN THIS CASE THERE WAS NO ACCIDENT.

3/2/2016

MY HUSBAND WAS TRAVELING ON THE HIGHWAY AT NIGHT. HE STATED THAT THE CAR IN FROM OF HIS WAS STOPPED IN THE MIDDLE OF THE HIGHWAY. HE WAS UNABLE TO STOP IN TIME TO AVOID REAR ENDING THE OTHER VEHICLE. WE HAVE A NEW BMW X5 SUV AND HE HIT A LEXUS SUV- BOTH SUBSTANTIAL VEHICLES. BOTH CARS WERE NOT DRIVABLE FOLLOWING THE ACCIDENT. THERE IS MAJOR FRONT END DAMAGE- POSSIBLE THE CAR IS TOTALED. I'M NOT SURE YET. THE AIR BAGS DID NOT DEPLOY. THE IMPACT FRACTURED HIS STERNUM. HE DEVELOPED PNEUMONIA 2 DAYS LATER BECAUSE OF THE PAIN IN BREATHING- THE ACCIDENT WAS WED. NIGHT BUT THE FRACTURE WAS NOT DIAGNOSED. I TOOK HIM BACK TO THE ER FRI AFTERNOON, WHEN THE FRACTURE AND SUBSEQUENT PNEUMONIA WAS DIAGNOSED. HE WAS ADMITTED TO THE HOSPITAL AND IS STILL THERE. THE CAR WAS TOWED TO THE DEALERSHIP. THEY WANT TO TAKE IT APART TO SEE WHAT NEEDS TO BE REPAIRED OR IF IT IS TOTALED. I WANT TO UNDERSTAND WHY THE AIRBAGS DID NOT DEPLOY AND AM AFRAID IF THEY START TAKING THE CAR APART I WILL NEVER KNOW. I WAS TOLD THE NHTSA WOULD HELP ME WITH AN INVESTIGATION INTO THIS. PLEASE HELP ME AND LET ME KNOW WHAT I SHOULD DO NEXT. HUSBAND WON'T BE RELEASED FOR SEVERAL DAYS POSSIBLY.

6/7/2015

TAKATA RECALL INQUIRY

8/26/2017

VEHICLE CONTINUES TO THROW ITSELF INTO PARK WHILE DRIVING AND INTERNIENTKY SHUTS OFF AFTER TWO WEEKS OF PURCHASING VEHICLE PROBLEMS DEVELOPED

10/15/2018

WHILE DRIVING ON THE I-15 SOUTH NEAR CAMINO DEL NORTE, MY CAR CAUGHT ON FIRE. THE FIRE CAME FROM THE INSIDE, BACK, DRIVERS SIDE FROM THE ELECTRICAL COMPONENTS! AS I ENTERED THE 15 A FEW MILES BEFORE, I NOTICED ALL OF THE PRESET STATIONS WEREN'T WORKING AND THEN THE CAR GAVE AN AIR BAG WARNING. AFTER THE AIRBAG WARNING, THERE WAS A PARKING BRAKE WARNING. THAT IS WHEN I PULLED OVER, GRABBED MY PURSE, AND NOTICED THE CAR WAS ON FIRE. I CALLED 9-1-1.THE FIRE DEPARTMENT CAME AND PUT THE FIRE OUT.

3/26/2019

THE VEHICLE SHIFTED TO NEUTRAL WHEN IT SHOULD HAVE BEEN IN PARK, AND/OR SHOULD HAVE SHIFTED TO PARK WHEN IN NEUTRAL AND ENGINE WAS SHUT OFF.

7/2/2020

TL* THE CONTACT OWNS A 2015 BMW X5. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE STARTED TO HESITATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO MELBOURNE BMW (1432 S HARBOR CITY BLVD, MELBOURNE, FL 32901; (321) 727-3788) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,600.

12/16/2020

I WAS DRIVING MY 2015 X5 (BOUGHT IT NEW IN MARCH AND THE CAR ONLY HAS 2599 MILES RIGHT WHEN THE MALFUNCTION HAPPENED ON AUG 8TH 2015) TO A LOCAL TRADER JOE'S AFTER GETTING OFF FROM HIGHWAY 101 WHEN SUDDENLY EVERYTHING ON THE CAR FAILED. I WAS IN THE MIDDLE OF A LEFT TURN AND ALMOST RAN INTO THE CAR NEXT TO ME WHICH ALSO WAS TURNING LEFT WHEN THE STEERING WHEEL BECAME SO STIFF THAT I CAN HARDLY TURN IT. AT THE SAME TIME, THE AIRBAG MALFUNCTION LIGHT IS ON AND THE SAFETY BELT RESTRAINT SYSTEM FAILED. THE SAFETY BELT BECAME SO LOOSE THAT IT DIDN'T EVEN HOLD/RESTRAIN ME DURING THE TURN. THE SPEED METER ALSO FAILED AND IT SHOWED 0 AND EVEN THOUGH WHEN I WAS DRIVING. OTHER FAILURES INCLUDE HEADLIGHT AND TURNING LIGHT. THE RIGHT TURNING WOULD ALWAYS TURN ITSELF ON NO MATTER WHAT. I WAS ABLE TO PARK MY CAR IN A SAFE LOCATION BUT THIS REALLY SCARED THE SH*T OUT OF ME. WHEN I PRESSED THE BRAKE AND THE STOP ENGINE BUTTON, THE CAR DIDN'T EVEN SHUT DOWN THE ENGINE. OTHER FAILURES INCLUDE TPM MALFUNCTION, PARKING BRAKE REDUCED, PARKING ASSISTANT MALFUNCTION AND HEADLAMP VERTICAL AIM CONTROL MALFUNCTION. IT'S BEEN AN HOUR SINCE I CALLED FOR A TOWING CAR AND I'M WAITING ANXIOUSLY FOR IT WHILE MY CAR HAS ITS ENGINE ON THE WHOLE TIME. I OWN A 2011 X3 AND NEVER HAD ANY PROBLEM WITH IT. I BOUGHT THIS X5 IN MARCH AND IT ONLY HAS 2599 MILES ON IT. I CAN'T IMAGINE WHAT WOULD HAPPEN IF EVERYTHING FAILED JUST WHEN I WAS DRIVING ON THE 101 HIGHWAY WHICH IS ABOUT 3 MINUTES BEFORE ALL OF THESE HAPPENED. DOES ANYONE KNOW WHAT I CAN DO? I DON'T KNOW IF I CAN TRUST THIS CAR ANY MORE EVEN IF AFTER THEY FIX IT. THIS IS SO DANGEROUS AND COULD BE A DISASTER IF IT HAPPENED ON THE HIGHWAY.

4/9/2016

BMW X5M50D WHEN IT IS RAINING (HIGHWAY SPEED) AND I USE THE BRAKES THE CAR IS TURNING LEFT. HORRIBLE FEELING, I ALMOST HAD A CRASH TWICE WITH MY FAMILY BECAUSE YOU LOSE STEERING CONTROL WHEN YOU WANT TO KEEP IT STRAIGHT ...NORMAL CONDITIONS THE CAR IS BRAKING PERFECTLY...BMW DEALER ASSEMBLED SOME BRAKE DRYING SYSTEM BUT IT IS THE SAME. I AM AFRAID MORE CARS ARE AFFECTED. THE SITUATION IS MORE DANGEROUS THE STRONGEST YOU BRAKE AND ALSO DEPENDS ON THE RAIN DENSITY.

10/31/2016

WHILE DRIVING WITH MY WIFE AND BOTH KIDS BACK FROM BRUNCH SUNDAY EARLY AFTERNOON - THE LEFT REAR DOOR OPENED ON ITS OWN. IT WAS FULLY CLOSED PREVIOUSLY AND ABOUT A MILE OR TWO DOWN THE ROAD IT POPPED OPEN AND BECAME AJAR WHILE DRIVING AT APPROXIMATELY 25 MPH. THE CAR INDICATED A DOOR WAS OPEN. I HAD PERSONALLY CLOSED THE DOOR AND AM SURE THAT IT WASN'T OPEN WHEN I STARTED DRIVING, THE CAR WOULD HAVE NOTIFIED ME ANYWAY. I PULLED OVER IN A PARKING LOT AND TOOK PHOTOS WHICH I'VE SENT TO BMW. MY DAUGHTER IN THE BACK SEAT WAS STRAPPED INTO A CAR SEAT WITH 5-POINT HARNESS AND SEPARATE ARM RESTS. SHE SAYS SHE DID NOT TOUCH THE DOOR IN ANY WAY TO TRIGGER THE INCIDENT. THE VEHICLE IS A 2015 X5 35D THAT I HAVE OWNED FOR ABOUT A WEEK AND A HALF. *TR

12/22/2014

THE REAR PASSENGER DOOR LATCH FAILED WHILE DRIVING. THE DOOR WOULD NOT LATCH WHATSOEVER, AND AS SUCH, WOULD SWING FREELY TO FULL OPEN. CLOSING THE DOOR WOULD ONLY BOUNCE IT OFF THE CAR BODY AND WOULD NOT LATCH. I INSPECTED THE LATCH AND FOUND THE DOOR LATCH TO BE IN EXACTLY THE SAME POSITION AS THE OTHER PASSENGER DOORS AND THE DOOR WOULD NOT LATCH WHEN CLOSING FROM INSIDE, OUTSIDE OR WITH DOORS LOCKED OR UNLOCKED. THE INTERIOR DOOR HANDLE HAD NO RESISTANCE AT ALL OR ANY FEELING OF BEING CONNECTED TO THE DOOR LATCH. THE VEHICLE WAS TOWED THE DEALER AND THE LATCH REPLACED AS WELL AS A CONNECTION WITH THE LATCH AND THE DOOR LOCK AND HANDLE. I WAS TOLD BY BMW THAT THE DOOR LATCH WAS IMPROPERLY INSTALLED AT THE FACTORY. *TR

4/1/2015

I WAS DRIVING MY 2015 X5 (BOUGHT IT NEW IN MARCH AND THE CAR ONLY HAS 2599 MILES RIGHT WHEN THE MALFUNCTION HAPPENED ON AUG 8TH 2015) TO A LOCAL TRADER JOE'S AFTER GETTING OFF FROM HIGHWAY 101 WHEN SUDDENLY EVERYTHING ON THE CAR FAILED. I WAS IN THE MIDDLE OF A LEFT TURN AND ALMOST RAN INTO THE CAR NEXT TO ME WHICH ALSO WAS TURNING LEFT WHEN THE STEERING WHEEL BECAME SO STIFF THAT I CAN HARDLY TURN IT. AT THE SAME TIME, THE AIRBAG MALFUNCTION LIGHT IS ON AND THE SAFETY BELT RESTRAINT SYSTEM FAILED. THE SAFETY BELT BECAME SO LOOSE THAT IT DIDN'T EVEN HOLD/RESTRAIN ME DURING THE TURN. THE SPEED METER ALSO FAILED AND IT SHOWED 0 AND EVEN THOUGH WHEN I WAS DRIVING. OTHER FAILURES INCLUDE HEADLIGHT AND TURNING LIGHT. THE RIGHT TURNING WOULD ALWAYS TURN ITSELF ON NO MATTER WHAT. I WAS ABLE TO PARK MY CAR IN A SAFE LOCATION BUT THIS REALLY SCARED THE SH*T OUT OF ME. WHEN I PRESSED THE BRAKE AND THE STOP ENGINE BUTTON, THE CAR DIDN'T EVEN SHUT DOWN THE ENGINE. OTHER FAILURES INCLUDE TPM MALFUNCTION, PARKING BRAKE REDUCED, PARKING ASSISTANT MALFUNCTION AND HEADLAMP VERTICAL AIM CONTROL MALFUNCTION. IT'S BEEN AN HOUR SINCE I CALLED FOR A TOWING CAR AND I'M WAITING ANXIOUSLY FOR IT WHILE MY CAR HAS ITS ENGINE ON THE WHOLE TIME. I OWN A 2011 X3 AND NEVER HAD ANY PROBLEM WITH IT. I BOUGHT THIS X5 IN MARCH AND IT ONLY HAS 2599 MILES ON IT. I CAN'T IMAGINE WHAT WOULD HAPPEN IF EVERYTHING FAILED JUST WHEN I WAS DRIVING ON THE 101 HIGHWAY WHICH IS ABOUT 3 MINUTES BEFORE ALL OF THESE HAPPENED. DOES ANYONE KNOW WHAT I CAN DO? I DON'T KNOW IF I CAN TRUST THIS CAR ANY MORE EVEN IF AFTER THEY FIX IT. THIS IS SO DANGEROUS AND COULD BE A DISASTER IF IT HAPPENED ON THE HIGHWAY.

4/9/2016

FRONT PASSENGER SEAT BELT IS INSTALLED INCORRECTLY WITHIN THE B PILLAR CAUSING THE BELT TO BE TWISTED AND INTERFERES WITH THE SPEED AND TOTALITY OF THE BELT'S RETRACTION. I NOTED THIS TO THE SALESMAN AT NEW VEHICLE DELIVERY AND WAS TOLD IT WAS NOT A SAFETY CONCERN AND THAT THEY'D FIX IT AT THE NEXT SERVICE APPOINTMENT. AT THE SERVICE APPOINTMENT, I COMPLAINED AGAIN ABOUT THE TWISTED SEAT BELT AND WAS FIRST ACCUSED OF TWISTING THE SEAT BELT. THE BMW TECHS ATTEMPTED TO "UNTWIST" THE SEAT BELT AND TOLD ME THAT THEY HAD FIXED IT. UPON RETURN OF THE VEHICLE, THE PASSENGER SEAT BELT STOPPED RETRACTING PROPERLY AND IS STILL TWISTED. THIS DEFECT APPLIES TO ALL STATES OF VEHICLE OPERATION AND DEALER HAS FAILED TO RECTIFY THE SITUATION ON TWO OCCASIONS. I DO NOT TRUST THE SEAT BELT WAS ENGINEERED TO WITHSTAND AN ACCIDENT WHILE INSTALLED BACKWARDS AND CERTAINLY NOT WITH A FOLDED/TWISTED/KINKED BELT. I NOW BELIEVE THIS TO BE A SERIOUS SAFETY CONCERN BECAUSE BMW HAS FAILED TO RECTIFY THIS FACTORY DEFECT WHICH SEEMS TO CREASE AND CAUSE IRREPARABLE HARM TO THE SEAT BELT, BEING RETRACTED IN SUCH A STATE. I DO NOT WANT A PASSENGER INJURED OR KILLED BECAUSE OF A FACTORY DEFECTIVE SEAT BELT WHICH I HAVE ATTEMPTED TO RECTIFY SINCE TAKING DELIVERY OF THIS CUSTOM-ORDERED VEHICLE IN 10/2015. 3 PHOTOS OF IMPROPERLY INSTALLED FRONT PASSENGER SEAT BELT INCLUDED. PHOTO OF PROPERLY FUNCTIONING DRIVER'S SIDE SEAT BELT INCLUDED FOR COMPARISON.

4/18/2016

HAVE A 2015 BMW X5. PURCHASED BRAND NEW AND PICKED IT FROM FACTORY. THE SUSPENSION HAD BEEN MAKING A NOISE AND IT'S FOUND THAT THE CONTROL ARMS HAVE TO BE REPLACED. HOWEVER, EVEN AFTER REPLACING AND A FEW THOUSAND MILES, THE SAME ISSUE RECURS IN THE NEW CONTROL ARMS IN THE FROM SUSPENSION. THERE SEEMS TO BE A DEFECT IN THE CONTROL ARMS THAT BMW IS PROVIDING/SUPPLYING, ESPECIALLY WHEN DIAGNOSING COSTS $145, PART AND INSTALLATION COST $800 EACH TIME FROM THE DEALER.

6/27/2019

TL* THE CONTACT OWNS A 2015 BMW X5. THE CONTACT STATED THAT WHILE EXITING OFF OF THE HIGHWAY, THE FRONT WHEELS CEASED AND THE CONTACT WAS UNABLE TO MANEUVER THE VEHICLE. THE CONTACT APPLIED THE BRAKES AND PULLED OFF OF THE ROADWAY. THE CONTACT STATED THAT THE VEHICLE STARTED TO SHUDDER WITH AN ABNORMAL SOUND COMING FROM THE FRONT WHEELS. THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE HOWEVER, THE VEHICLE FAILED TO DRIVE SMOOTHLY. THE VEHICLE WAS TAKEN TO BMW OF ARLINGTON (1105 E. LAMAR BLVD, ARLINGTON, TX 76011, 817-461-9222 TO BE DIAGNOSED. THE CONTACT WAS THE DRIVESHAFT AND U-JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.*DT*JB

5/27/2020

The contact owns a 2015 BMW X5. The contact initially received a recall notice for NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling) however, the part to do the recall repair was not available. The contact then stated that the DEF (Diesel Exhaust Fluid) warning light illuminated on the instrument panel. The contact took the vehicle to the dealer and was informed that the engine control module was defective. The contact linked the defective engine to the recall. Once the parts for the recall remedy became available, it was determined that the repair was defective and a second recall was issued under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 37,000. VIN tool confirms parts not available.

2/8/2022

The contact owns a 2015 BMW X5. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V907000 (Fuel System, Diesel); however, after the recall repair was performed, the check engine warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the auxiliary exhaust cooler flap was broken and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, but provided no assistance. The failure mileage was approximately 151,000.

3/27/2023

TAIL LIGHTS DO NOT LIGHT WHILE AUTO IS IN DRIVE ON CITY STREET OR HIGHWAY AND VEHICLE IS IN MOTION. THIS MAKES THE CAR DIFFICULT TO SEE AT NIGHT FROM THE REAR. HEADLIGHTS, BACKUP LIGHTS, AND BREAK LIGHTS WORK CORRECTLY. THERE IS NO COMPUTER NOTIFICATION OR OTHER INDICATOR INSIDE THE VEHICLE TO INDICATE THAT THE TAIL LIGHTS HAVE FAILED.

10/18/2015

I WAS DRIVING MY 2015 X5 (BOUGHT IT NEW IN MARCH AND THE CAR ONLY HAS 2599 MILES RIGHT WHEN THE MALFUNCTION HAPPENED ON AUG 8TH 2015) TO A LOCAL TRADER JOE'S AFTER GETTING OFF FROM HIGHWAY 101 WHEN SUDDENLY EVERYTHING ON THE CAR FAILED. I WAS IN THE MIDDLE OF A LEFT TURN AND ALMOST RAN INTO THE CAR NEXT TO ME WHICH ALSO WAS TURNING LEFT WHEN THE STEERING WHEEL BECAME SO STIFF THAT I CAN HARDLY TURN IT. AT THE SAME TIME, THE AIRBAG MALFUNCTION LIGHT IS ON AND THE SAFETY BELT RESTRAINT SYSTEM FAILED. THE SAFETY BELT BECAME SO LOOSE THAT IT DIDN'T EVEN HOLD/RESTRAIN ME DURING THE TURN. THE SPEED METER ALSO FAILED AND IT SHOWED 0 AND EVEN THOUGH WHEN I WAS DRIVING. OTHER FAILURES INCLUDE HEADLIGHT AND TURNING LIGHT. THE RIGHT TURNING WOULD ALWAYS TURN ITSELF ON NO MATTER WHAT. I WAS ABLE TO PARK MY CAR IN A SAFE LOCATION BUT THIS REALLY SCARED THE SH*T OUT OF ME. WHEN I PRESSED THE BRAKE AND THE STOP ENGINE BUTTON, THE CAR DIDN'T EVEN SHUT DOWN THE ENGINE. OTHER FAILURES INCLUDE TPM MALFUNCTION, PARKING BRAKE REDUCED, PARKING ASSISTANT MALFUNCTION AND HEADLAMP VERTICAL AIM CONTROL MALFUNCTION. IT'S BEEN AN HOUR SINCE I CALLED FOR A TOWING CAR AND I'M WAITING ANXIOUSLY FOR IT WHILE MY CAR HAS ITS ENGINE ON THE WHOLE TIME. I OWN A 2011 X3 AND NEVER HAD ANY PROBLEM WITH IT. I BOUGHT THIS X5 IN MARCH AND IT ONLY HAS 2599 MILES ON IT. I CAN'T IMAGINE WHAT WOULD HAPPEN IF EVERYTHING FAILED JUST WHEN I WAS DRIVING ON THE 101 HIGHWAY WHICH IS ABOUT 3 MINUTES BEFORE ALL OF THESE HAPPENED. DOES ANYONE KNOW WHAT I CAN DO? I DON'T KNOW IF I CAN TRUST THIS CAR ANY MORE EVEN IF AFTER THEY FIX IT. THIS IS SO DANGEROUS AND COULD BE A DISASTER IF IT HAPPENED ON THE HIGHWAY.

4/9/2016

BMW X5M50D WHEN IT IS RAINING (HIGHWAY SPEED) AND I USE THE BRAKES THE CAR IS TURNING LEFT. HORRIBLE FEELING, I ALMOST HAD A CRASH TWICE WITH MY FAMILY BECAUSE YOU LOSE STEERING CONTROL WHEN YOU WANT TO KEEP IT STRAIGHT ...NORMAL CONDITIONS THE CAR IS BRAKING PERFECTLY...BMW DEALER ASSEMBLED SOME BRAKE DRYING SYSTEM BUT IT IS THE SAME. I AM AFRAID MORE CARS ARE AFFECTED. THE SITUATION IS MORE DANGEROUS THE STRONGEST YOU BRAKE AND ALSO DEPENDS ON THE RAIN DENSITY.

10/31/2016

AS THE VEHICLE WAS APPROACHING A STOP SIGN, THE CAR ACCELERATED ON ITS OWN AND I WAS UNABLE TO STOP USING THE BRAKES. THE CAR WENT OFF THE ROAD AND HIT A TREE CAUSING SEVERE DAMAGE TO THE CAR. THE MALFUNCTION WAS REPORTED TO BMW AND WE HAVE INSISTED (ON SEVERAL OCCASIONS) A REPORT UPON THEIR INSPECTION OF THE CAR - HAVE NOT RECEIVED ANYTHING TO DATE. INSTEAD THEY OFFERED A NOMINAL SUM TO RELEASE THEM FROM ANY LIABILITY ASSOCIATED WITH THE INCIDENT. THE CAR WAS STILL UNDER FACTORY WARRANTY AT THE TIME OF THE MALFUNCTION.

4/29/2019

VEHICLE CONTINUES TO THROW ITSELF INTO PARK WHILE DRIVING AND INTERNIENTKY SHUTS OFF AFTER TWO WEEKS OF PURCHASING VEHICLE PROBLEMS DEVELOPED

10/15/2018

CARPERT FRONT TO BACK IS FULL OF WATER AND MOLD AND WATER IS GROWING EVERY DAY IT RAIN AND BMW WANT TO CHARGE ME TO FIX THIS HORRIBLE DEFECT. I AM VERY SCARE TO DRIVE MY CAR IN THESE CONDITIONS ESPECIALLY WITH THREE KIDS. PLEASE COME AND SEE IT FOR YOUR SELF

4/24/2020

TRAVELING DOWN THE INTERSTATE AT 75 MILES AN HOUR THE PANORAMIC SUNROOF EXPLODED, SHOWERING US WITH GLASS. WE WHERE ON CLEAR ROAD WITH NO TRAFFIC AROUND US AND A TEMPERATURE OF 35 DEGREES. THE BMW IS NOW BEING REPAIRED AT THE LINCOLN DEALERSHIP.

12/12/2019

Wipers hit hood, Wiper Fluid pump motor leaks, leaks all the fluid out of tank. Visibility is impaired due to Windshield that can not be cleaned while driving.

7/8/2022

The contact owns a 2015 BMW X5. The contact stated that while driving at various speeds, the Automatic Emergency Braking system failed to engage as needed while there were other vehicles nearby. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. Additionally, the manufacturer was contacted, and the contact was provided a 2025 BMW X5 loaner vehicle; however, the contact stated that the same failure occurred while driving the loaner vehicle. The manufacturer was notified of the failure and advised the contact to return the loaner vehicle to the dealer. The contact stated that upon returning the loaner vehicle to the dealer, the dealer informed the contact that the failure of his vehicle could not be duplicated. The contact stated that while driving the vehicle at various speeds, the failure persisted. The vehicle was taken back to the dealer, where it was test-driven while the dealer's manager was occupying the front passenger's seat. The dealer confirmed that the Automatic Emergency Braking system was inoperable; however, the dealer informed the contact that they did not know how to repair the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed the contact that they would contact the dealer to obtain information on the service that was performed on the vehicle. A case was opened; however, the contact was still awaiting a response from both the dealer and the manufacturer. The failure mileage was approximately 56,000.

12/5/2024

I was making a left turn in stopped traffic. Lanes 1 and 2 yielded die to bumper to bumper traffic...as I crossed into lane 3 at 5 to 10 mph...struck by a vehicle going 55 mph plus in opposite direction. My vehicle spun into 3rd vehicle. I hit my head 2 times on driver windows. No airbags deployed. I suffered a traumatic brain injury.

5/11/2025

MULFUNCTION PASSENGER AIR BAG MESSAGES SHOWED ON THE CAR FRONT SCREEN WHILE CAR WAS IN MOTION ON A CITY STREET WITH SLOW SPEED AND WITH OUT PASSENGER. CAR HAS 53.000 MILES AND DEALER REFUSED TO FIX AIR BAG UNDER WARRANTY

7/6/2018

AS THE VEHICLE WAS APPROACHING A STOP SIGN, THE CAR ACCELERATED ON ITS OWN AND I WAS UNABLE TO STOP USING THE BRAKES. THE CAR WENT OFF THE ROAD AND HIT A TREE CAUSING SEVERE DAMAGE TO THE CAR. THE MALFUNCTION WAS REPORTED TO BMW AND WE HAVE INSISTED (ON SEVERAL OCCASIONS) A REPORT UPON THEIR INSPECTION OF THE CAR - HAVE NOT RECEIVED ANYTHING TO DATE. INSTEAD THEY OFFERED A NOMINAL SUM TO RELEASE THEM FROM ANY LIABILITY ASSOCIATED WITH THE INCIDENT. THE CAR WAS STILL UNDER FACTORY WARRANTY AT THE TIME OF THE MALFUNCTION.

4/29/2019

BACK UP CAMERA DISPLAYS BLACK SCREEN WHEN IN REVERSE. THIS IS UNSAFE AND I CAN NOT SEE WHILE IN REVERSING! *TR

5/21/2020

TL* THE CONTACT OWNS A 2015 BMW X5. THE CONTACT STATED THAT THE ACTIVE BLIND SPOT DETECTION MALFUNCTION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER HOWEVER, THE VEHICLE HAD NOT BEEN OFFICIALLY DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

2/23/2021

The contact owns a 2015 BMW X5. The contact stated that while driving at an undisclosed speed, the contact was alerted by his daughter, who was in another vehicle, that there was smoke coming from the exhaust pipe. The contact attempted to notify the dealer but was not able to speak to someone regarding the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

8/30/2021

The contact owns a 2015 BMW X5. The contact stated that while his wife was driving 65 MPH, the front driveshaft detached and damaged the transmission. The contact stated that no warning light was illuminated. The dealer stated that the U-joint had dislodged and caused the failure. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 140,000.

4/18/2022

The contact owns a 2015 BMW X5. The contact stated while driving at various speeds and slightly turning the steering wheel, the vehicle would emit abnormal grinding sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was also taken to a local dealer which diagnosed the failure to be strut bearing fault. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number 01V195000 (Service Brakes, Hydraulic) and NHTSA Campaign Number 00V010000 (Steering) and NHTSA Campaign Number 01V196000 (Power Train) however, the VIN was not included. The approximate failure mileage was 66,000.

5/24/2022

The contact owns a 2015 BMW X5. The contact stated while driving 70 MPH, there was an erroneous message indicating the wrong fluid and that the vehicle had 200 miles before service was needed. The vehicle was taken to the dealer and the contact was informed that the SCR system needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not covered because the failure was not under recall. The failure mileage was 111,043.

2/13/2023

The contact owns a 2015 BMW X5. The contact stated that after activating the passenger’s side indicator, the exterior turn signal operated as designed; however, the instrument panel light failed to illuminate. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 37,000.

4/26/2023

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The Air Suspension Compressor needs to be remove and replace. Left Rear Air Bag is Leaking. Tires have 3/32nds tread remaining which is unsafe. 2. How was your safety or the safety of others put at risk? Might cause accident when driving especially in freeway. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, confirmed by an independent service center. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, confirmed by an independent service center. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning messages.

6/7/2023

The contact owns a 2015 BMW X5. The contact stated that the vehicle was experiencing battery drainage. The vehicle was taken to the dealer, where the battery was replaced twice; however, the failure persisted. The dealer informed the contact that the auxiliary water pump was continuously running after turning off the vehicle. The dealer diagnosed the vehicle with parasitic battery draw due to the auxiliary water pump malfunction. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 123,000.

2/3/2025

I was making a left turn in stopped traffic. Lanes 1 and 2 yielded die to bumper to bumper traffic...as I crossed into lane 3 at 5 to 10 mph...struck by a vehicle going 55 mph plus in opposite direction. My vehicle spun into 3rd vehicle. I hit my head 2 times on driver windows. No airbags deployed. I suffered a traumatic brain injury.

5/11/2025