2015 BMW 328d Owner Complaints

WHILE DRIVING THE VEHICLE AT FREEWAY SPEED IT SUDDENLY AND UNEXPECTEDLY LOST POWER CAUSING ME TO HAVE TO TAKE ACTION TO CROSS LANES OF TRAFFIC TO THE SHOULDER. THE DEALER REPLACED THE FUEL RAIL AND ADDITIONAL COMPONENTS HOWEVER THIS DID NOT PREVENT REREPEATED RECURRENCE OF THE ISSUE. I AM CONCERNED THAT IF THE ISSUE IS NOT RESOLVED IT WILL LEAD TO A DANGEROUS AND UNSAFE SITUATION. THIS IS A RECURRING ISSUE EVEN THOUGH THE BMW REPAIRED IT. CAR DISPLAYS DRIVETRAIN MALFUNCTION MESSAGE AND CHECK ENGINE LIGHT.

9/22/2020

DIESEL FUEL FOUND IN UNEXPECTED AREAS INCLUDING WIRING HARNESS, FUEL INJECTORS, PRESSURE SENSORS, TURBO CHARGER COMPONENT, DDE, EGR, ETC. UNABLE TO LOCATE SOURCE OF FUEL LEAK INTO ELECTRICAL SYSTEM CAUSING POTENTIAL FIRE HAZARD OR SERIOUS VEHICLE MALFUNCTIONING. ADVISED BY BMW SERVICE MANAGER THAT COST TO PERFORM REPAIR MORE COSTLY THAN VALUE OF VEHICLE. BMW NOT SUPPORTIVE IN CORRECTION OR ASSISTANCE WITH ISSUES. OVER 2.5 YEARS OF OWNERSHIP, VEHICLE SERVICED >5+ TIMES FOR ENGINE WARNING LIGHT AND DRIVE TRAIN MALFUNCTION ALERTS. EGR VALVE REPLACED X3, EXHAUST PRE DPFTEMP SENSOR,ETC. SERVICE PERFORMED ON RECALLED FLEX DISC B27, AND EGR COOLER (MULTIPLE TIMES)PER ADVISORY. REGULAR AND TIMELY MAINTENANCE PERFORMED ON VEHICLE.

3/31/2021

I WAS DRIVING ON I-91 AT NORMAL HIGHWAY SPEED AND THE CAR SUDDENLY STARTED DECELERATING ON ITS OWN WITH NO WARNING LIGHTS OR OTHER INDICATION OF A PROBLEM. I PULLED OVER IMMEDIATELY AND SHUT THE ENGINE OFF AND GOT OUT TO INVESTIGATE AND SAW SMOKE UNDER THE HOOD. I CALLED 911 AND THE CAR WAS VISIBLY ON FIRE BY THE TIME THEY ARRIVED.

10/24/2018

WHEN I FIRST HEARD ABOUT THE RECALL FOR THE EGR COOLER, I CHECKED BMW'S WEBSITE AND IT SAID THAT THE REMEDY WAS AVAILABLE. I TOOK MY CAR TO THE DEALER, ONLY TO HAVE THEM SAY PARTS WEREN'T READY. I GOT A "DRIVETRAIN MALFUNCTION" ERROR WHEN I WAS DRIVING TO SCHOOL A FEW MONTHS AGO. AFTER I GOT OUT OF SCHOOL, I WAS DRIVING HOME WHEN THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO MY MECHANIC WHO DIAGNOSED THE PROBLEM AS THE EGR COOLER RECALL. HE RESET THE CODE AND SENT ME ON MY WAY. A FEW WEEKS LATER, THE SAME THING HAPPENED AGAIN. MY MECHANIC RESET THE CODE AND SENT ME ON MY WAY AGAIN. I CHECKED BMW'S WEBSITE AGAIN AND THEY SAID PARTS WERE READY. I TOOK MY CAR INTO THE DEALER AGAIN, AND THEY TOLD ME THAT PARTS WEREN'T READY. JUST TODAY, I GOT ANOTHER "DRIVETRAIN MALFUNCTION" ERROR AND THE CHECK ENGINE LIGHT IS STAYING ON. I TOOK IT TO MY MECHANIC AND HE RESET THE CODE, BUT NOW THE LIGHT IS PERSISTENTLY ON NO MATTER HOW MANY TIMES WE RESET THE FAULT CODE. IT HAS BEEN OVER 6 MONTHS AND BMW DOES NOT HAVE PARTS READY. EVERY TIME I DRIVE MY CAR, I WORRY THAT IT'LL CATCH FIRE OR SOMETHING AND LEAVE ME STRANDED ALONG THE SIDE OF THE ROAD. I ALMOST FEEL LIKE BMW SHOULD BUY MY CAR BACK, SINCE IT HAS HAD THE SAME PROBLEM 3 TIMES IN A ROW.

6/2/2019

The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact stated that the drivetrain malfunction warning light had illuminated the instrument panel. VIN tool confirms parts not available. The failure mileage was not provided.

2/8/2022

The contact owns a 2015 BMW 328D. The contact received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

3/30/2022

I THEN BOOKED AN APPOINTMENT AT BMW ENCINITAS ON MONDAY, 6/3 TO GET IT FIXED. THEY DIAGNOSED THE CHECK ENGINE LIGHT AND QUOTED ME THAT IT WAS ALL PART OF THE RECALL AND THAT THERE WOULD BE NO CHARGE. I SIGNED THE PAPERWORK, AND MY SERVICE ADVISOR JOEY SAID THAT DUE TO THE SERVICE DEPARTMENT'S BACKLOG, THE CAR WOULDN'T BE READY UNTIL TUESDAY 6/4 IN THE EVENING. THEY DIDN'T GIVE ME A LOANER VEHICLE, SO I HAD TO CALL MY MOM TO PICK ME UP. LATER THAT AFTERNOON, I GOT A CALL FROM MY SERVICE ADVISOR SAYING THAT THE CAR WOULDN'T BE READY UNTIL FRIDAY, 6/7. ON WEDNESDAY 6/5, I RECEIVED A MESSAGE FROM MY SERVICE ADVISOR SAYING THAT MY EGR COOLER WAS FAULTY AND WAS REPLACED FREE OF CHARGE, BUT THAT THE PART THAT TRIPPED THE LIGHT, THE EGR VALVE, WASN'T COVERED UNDER THE RECALL AND THAT WE WOULD BE CHARGED $416.00 + TAX TO GET IT FIXED. THIS WAS AFTER THEY HAD QUOTED ME 'NO CHARGE' TO HAVE IT ALL FIXED. EVEN IF THE PART IN QUESTION IS NOT PART OF THE RECALL, IF BMW WOULD HAVE HAD EGR COOLERS IN STOCK AND TAKEN MY CAR IN SOONER, THE EGR VALVE PROBABLY WOULDN'T HAVE BROKEN. WE AGREED TO PAY THE CHARGE TO GET MY CAR OUT OF THE DEALERSHIP, BUT THIS IS RIDICULOUS. MY WHOLE EXPERIENCE WITH THE RECALL HAS BEEN NOTHING BUT A DISASTER. THIS IS BY FAR THE WORST RECALL I'VE EVER BEEN A PART OF. ON THURSDAY, 6/6, I RECEIVED A CALL THAT MY CAR WAS READY. I WENT TO THE DEALERSHIP TO PICK IT UP, AND THEY CHARGED $448.50 FOR THE FAULTY VALVE, WHICH WAS CAUSED BY THE FAULTY COOLER.

6/18/2019

TL* THE CONTACT OWNS A 2015 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V185000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOWNE BMW (8215 MAIN ST, WILLIAMSVILLE, NY 14221; (716) 505-2100) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

7/15/2020

I WAS DRIVING ON I-91 AT NORMAL HIGHWAY SPEED AND THE CAR SUDDENLY STARTED DECELERATING ON ITS OWN WITH NO WARNING LIGHTS OR OTHER INDICATION OF A PROBLEM. I PULLED OVER IMMEDIATELY AND SHUT THE ENGINE OFF AND GOT OUT TO INVESTIGATE AND SAW SMOKE UNDER THE HOOD. I CALLED 911 AND THE CAR WAS VISIBLY ON FIRE BY THE TIME THEY ARRIVED.

10/24/2018

PANORAMIC MOONROOF EXPLODED SHATTERED WHILE DRIVING

1/23/2019

DIESEL FUEL FOUND IN UNEXPECTED AREAS INCLUDING WIRING HARNESS, FUEL INJECTORS, PRESSURE SENSORS, TURBO CHARGER COMPONENT, DDE, EGR, ETC. UNABLE TO LOCATE SOURCE OF FUEL LEAK INTO ELECTRICAL SYSTEM CAUSING POTENTIAL FIRE HAZARD OR SERIOUS VEHICLE MALFUNCTIONING. ADVISED BY BMW SERVICE MANAGER THAT COST TO PERFORM REPAIR MORE COSTLY THAN VALUE OF VEHICLE. BMW NOT SUPPORTIVE IN CORRECTION OR ASSISTANCE WITH ISSUES. OVER 2.5 YEARS OF OWNERSHIP, VEHICLE SERVICED >5+ TIMES FOR ENGINE WARNING LIGHT AND DRIVE TRAIN MALFUNCTION ALERTS. EGR VALVE REPLACED X3, EXHAUST PRE DPFTEMP SENSOR,ETC. SERVICE PERFORMED ON RECALLED FLEX DISC B27, AND EGR COOLER (MULTIPLE TIMES)PER ADVISORY. REGULAR AND TIMELY MAINTENANCE PERFORMED ON VEHICLE.

3/31/2021

Vehicle is 100% BMW Serviced for it's history, showroom to present. Vehicle had been smoking after sitting 2-3 days and driving. We'd park and see wisps of smoke coming from the wheelwells and engine bay. Alarming! Never witnessed open flame, but as the saying goes, if there's smoke... Questionable component: 328xd Fuel Sensor Probe (BMW part #13-53-8-594-893 Fuel Feed Line 135040 ) Complaint/Report pertains to Fuel Sensor Probe failure and resultant fuel propagation(backfeeding/leaking fuel from sensor connection) into adjacent wiring/engine bay foils. Diagnostic System did not report sensor failure until extensive damage and hazard was realized. BMW USA responded to report as NOT COVERED BY WARRANTY(high mile vehicle) and therefore not of responsibility of BMW. According to local BMW Service team the event is NOT UNUSUAL and that several vehicles with same fail/error codes have exhibited similar fuel leakage/propagation/damages. VERY PROBABLE FIRE HAZARD Costly repairs; if system had detected failure when sensor failed we would have had it fixed. We reported the smoking several times but the service department didn't isolate the problem. We continued to drive the vehicle cross-country for 6+ months; each time the problem got worse. WE GOT LUCKY Repair bills came to almost $10k by the time we added all visits and the entire wiring bundle that had to be replaced due to fuel damage. Failed Sensor repair is around $750? BMW needs to implement a way to mitigate this problem to keep from having some potentially catastrophic/lethal endings. Similar problems that have contributed to vehicle fires in these BMW vehicles: 1) HEATER BOX malfunctions 2) PCV VALVE 3) COOLANT LEAK

7/13/2023

I WAS DRIVING ON I-91 AT NORMAL HIGHWAY SPEED AND THE CAR SUDDENLY STARTED DECELERATING ON ITS OWN WITH NO WARNING LIGHTS OR OTHER INDICATION OF A PROBLEM. I PULLED OVER IMMEDIATELY AND SHUT THE ENGINE OFF AND GOT OUT TO INVESTIGATE AND SAW SMOKE UNDER THE HOOD. I CALLED 911 AND THE CAR WAS VISIBLY ON FIRE BY THE TIME THEY ARRIVED.

10/24/2018

THE HALOGEN LAMPED HEADLIGHTS WILL NOT SUPPORT DRIVING MORE THAT 35 MPH THE CONSUMER STATED THE HEADLIGHTS WERE INSUFFICIENT AND SHOULD BE RECALLED. *JS

6/30/2019

The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling). The vehicle was taken to the dealer for the recall repair and the contact was informed by the dealer that the exhaust gas recirculation (EGR) valve needed to be replaced due to leakage however, the EGR valve was not part of the recall repair, and the contact needed to pay for EGR valve. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 67,409. Parts distribution disconnect.

6/15/2021

I was driving on the freeway at 70mph, the indicated speed limit. It was cloudy, drizzling rain. No large vehicles near me. All of a sudden it sounded like a gunshot went off right above my head. I had the panoramic sunshade closed so I couldn't see anything, but my first thought was that the glass of the panoramic sunroof had shattered. After 5 more minutes of driving (so I could safely get home), I parked the car and stepped out of the door and looked at the roof. Sure enough, the front of the two pieces of glass had shattered right in the middle, about 150 square inches open to the sky, and dozens of pieces of broken glass had fallen in between the interior sunroof shade and where the glass was supposed to be. Thank goodness I had the shade closed, otherwise the pieces of glass would have landed on me and my girlfriend (who was sitting in the passenger seat.) There was no hail, no lightning, and no loose rocks from any vehicles in front of me. It was about 82 degrees Fahrenheit, so not abnormally warm.

8/7/2022