2023 Acura RDX Owner Complaints

My name is Jorge L Cremades, my mobile phone is 786-546-6956. Today, 7/17/2023, around 2:42 PM EST, as I was driving / backing up in my driveway, my 2023 RDX shattered it's rear glass. As I was backing up in my driveway and looking through the side and back mirrors, I heard a loud noise and when I looked back into my car I saw my rear glass was blown away like it exploded or something similar. I bought this vehicle on 5/15/2023.

7/17/2023

Highlight: The car was able to be started with a button press and driven away without any key inside the car. (Also, some side information that the car had it's annual check-up on the Saturday before this incident). Normally my wife keeps her purse in the house on the counter (along with the spare key in a drawer under that counter). Previously, if she forgot her purse (and car keys inside the purse), she would head out to the garage and attempt to start the car (she keeps it unlocked in the garage). In a normal situation, the car would beep at her that she didn't have the key and she would go into the house to grab her purse. On 7/31, after a frazzling day, she got a call from her doctor to come to their office for a checkup (40 minutes away). She forgot her purse again; however, this time, the car started without any warning. She took the complete drive to the doctor's office shut off the car and then realized she didn't have her purse. She even tried to turn the car back on to see if the key was in the car, it did not start. She called me, I checked her purse and spare key were both in the same location they were always in. I did remotely try to start the car to see if she could drive it back with me starting it, however, it wouldn't let her take it out of park. She continued with her doctor's appointment. Inconveniently, I grabbed her purse and took my car 40 minutes to drop off her keys and back. Luckily, she was at a doctor's office and in a safe space, however, this has the potential to be very inconvenient and unsafe for others.

8/2/2024

Fast blinking engine light, and car not able to accelerate past 40mph. Was informed by dealership that it was possible water intrusion but had no guarantee or adequate mitigation strategy to ensure the problem would not occur other than indicating it is normal behavior to expect during heavy down pour!! The following codes were presented to dealership service dept after performing diagnostic: P0300, P0301, P0304 Car has 10k miles and it’s a 2023 RDX A Spec. Another issue happening with the car is an intermittent “Brake Failure. See Dealership” message on the dashboard. Was told it’s expected behavior for this to sometimes happen and due to no permanent code present, they cannot repair or identify the issue. I guess the breaks have to fail while driving before they actually prevent an accident from happening?!!!

9/6/2023

On entering the highway and accelerating quickly, engine lost power and car entered limp mode, refusing to exceed 60 MPH. Also, check engine light began flashing. Very dangerous situation in heavy traffic all going over 70 MPH. Exited at next exit, shut down car, then restarted with no further issues.

3/9/2024

Infotainment system fails while using Android auto after receiving or making a phone call, which results in navigation via Google Maps unable to provide directions. The only manner in which I found temporarily resolves the issue, is restarting the infotainment system, which requires the vehicle to be stopped turned off and the driver’s door opened. This poses a grave safety risk while operating the vehicle, especially in heavy traffic conditions especially in inclement weather conditions, which I have unfortunately experienced on multiple occasions. on my second visit to the dealership i was advised by the service advisor at the dealership, that Honda is ‘aware of an uptick in reports with Android Auto and new phone models, and there is no fix identified, and any fix will most likely be with a software update.’ I as also advised that as an alternate method of restoring the connection between the phone and the car is to turn off the wi-fi and Bluetooth connections on the phone, then turn it back on, and once its turned back on, use the infotainment system to reconnect the phone. This advice is reckless at best as it requires me to move my attention from operating the vehicle to resolve this issue.

12/1/2023

The infotainment screen went blank 4 times. It works intermittently and reset itself. The dealer performed service bulletin S/B 24-004 on May 21, 2024. Since then it has gone out twice. I taking the vehicle in again. I seen there are issues with that system draining the battery and the car not starting. That had to me this morning.

6/3/2024

On Friday, January 13, 2023, the rear hatch window on my 2023 RDX spontaneously shattered while it was sitting in my garage. After I discovered it, I searched for a cause and found nothing. I had just purchased this vehicle on 12/3/22. I discovered online similar complaints being made about the rear windshield glass and sunroof exploding in previous model years. The photos of the previous rear hatch window explosions matched exactly what my RDX looked like. I also discovered an Acura Service Bulletin #22-014 dealing with this issue for the 2019 and 2020 model years. In answer to your questions . . . it was the rear hatch window (aka, rear windshield glass) which failed. The vehicle is now with the dealer; inspection would have to be done quickly as I have made a warranty claim to have it repaired. Safety could have been an issue had I been in the vehicle. Problem has existed on previous models. No one except the dealer has inspected the RDX. There were no warning signals with before the failure or afterwards.

1/17/2023

My issue is with the liftgate on all Acura models including my own RDX. I was sitting on the edge of the van with the liftgate fully opened taking off my spikes after golfing. I inadvertantly triggered the fob in my pocket when i leaned forward causing the liftgate to close. At first i did not realize it was closing on me ,but jumped up and it caught me on my upper back. I avoided serious injury. Brought it to the dealership and it appears to be common to all makes of acura with liftgates. Serious pressure has to be put on the liftgate in order for it to stop . Page 177 of my manual states the if the liftgate detects resistance it will reverse itself. We tested it at the dealership and a great amount of pressure has to be used for it to stop and reverse. This is a serious defect and needs correction before someone gets seriously injured. The service advisor almost hurt her arm trying to get the liftgate to stop . It is not only my vehicle. the sensors do not react appropriately. I have had two Nissan Murano's before purchasing this vehicle and as soon as you got in the way of the liftgate as it closed it stopped and reversed itself. Acura has a serious problem here and it needs to be recalled and corrected immediately. I am totally surprised if this has not been brought to anyone's attention. Hopefully you will test this and see what I am expressing here. Thank you for you time and and I await your response .

6/24/2023

The contact owns a 2023 Acura RDX. The contact stated while driving approximately 70 MPH and overtaking another vehicle, the contact moved to the right lane and the vehicle started beeping with the Forward Collision Assist system engaging abruptly. The contact stated that the brake was applied independently without warning. The driver was able to avoid a collision. There were no warning lights illuminated. There were no other objects or vehicles nearby. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 2,000.

5/5/2023

The contact owns a 2023 Acura RDX. The contact stated that while driving at approximately 35 MPH, the Forward Collision Avoidance: Emergency Automatic Braking inadvertently activated, and the vehicle stopped. The contact was able to regain control of the vehicle, veer to the shoulder, and contacted the dealer to have the feature deactivated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,888.

6/4/2024

On Friday, January 13, 2023, the rear hatch window on my 2023 RDX spontaneously shattered while it was sitting in my garage. After I discovered it, I searched for a cause and found nothing. I had just purchased this vehicle on 12/3/22. I discovered online similar complaints being made about the rear windshield glass and sunroof exploding in previous model years. The photos of the previous rear hatch window explosions matched exactly what my RDX looked like. I also discovered an Acura Service Bulletin #22-014 dealing with this issue for the 2019 and 2020 model years. In answer to your questions . . . it was the rear hatch window (aka, rear windshield glass) which failed. The vehicle is now with the dealer; inspection would have to be done quickly as I have made a warranty claim to have it repaired. Safety could have been an issue had I been in the vehicle. Problem has existed on previous models. No one except the dealer has inspected the RDX. There were no warning signals with before the failure or afterwards.

1/17/2023

The contact owns a 2023 Acura RDX. The contact stated while driving approximately 70 MPH and overtaking another vehicle, the contact moved to the right lane and the vehicle started beeping with the Forward Collision Assist system engaging abruptly. The contact stated that the brake was applied independently without warning. The driver was able to avoid a collision. There were no warning lights illuminated. There were no other objects or vehicles nearby. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 2,000.

5/5/2023

On a new ACURA RDX with 10,771 miles my wife was charged $315 dollars by the local ACURA dealer for "differential service" because "sub code 6" was on the maintenance minder. I believe this is a scam or any differential service should be under warranty. I pursued the complaint with HONDA extensively on the phone and just now was called back by HONDA and told that is regular maintenance and is not covered by the new car warranty. No car that I have ever owned needed differential service after 5 months - this is a scam.

6/27/2023

I am leasing the ACURA RDX 2023 . Currently mileage in 11444. This car start has oxidized on right side of headlight 4 months ago. I came to service in NIELLO ACURA. They called Acura factory service . It is not under warranty. They can’t do anything for my car. I only had this car 1 years . This is total defective .

7/8/2024

On October 31, 2024, I was nearing the end of a three hour trip. I was traveling on a rural two-lane highway with a 55 mph speed limit. I had just pulled away from a 4-way stop intersection and was following a single vehicle traveling 40 mph. Once I could see there was a safe distance from oncoming traffic, I decided to pass the slower vehicle. As I moved into the opposite lane and accelerated, the engine lost power and barely made it around the car I was passing. If oncoming traffic had been closer there could have been a head-on collision. The engine light started flashing and I had to keep the accelerator pressed half way to the floor to maintain 50 mph. There was no shoulder on the road and no place to pull over, so I continued for 15 minutes with engine light blinking and struggling to maintain 50 mph. No other warning lights came on and the engine was not overheating. When I reached my destination I turned the engine off and then restarted it. The flashing engine light was gone and the car drove fine. The nearest Acura dealer was an hour away so I took the car to my dealer when I returned from my trip. They test drove the vehicle and called the Acura Tech Line. They could not duplicate the problem. They said they did not find any diagnostic codes so there was nothing they could do. They said if it happens again to bring it back. If it happens again I might not live to tell the story!

11/13/2024