2020 Acura RDX Owner Complaints

TL* THE CONTACT OWNS A 2020 ACURA RDX. WHILE THE CONTACT WAS PASSING A VEHICLE ACCELERATING AT 45 MPH, THE VEHICLE SUDDENLY LOST POWER AND THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WENT INTO LIMP MODE AND SLOWED DOWN TO ONLY 10 MPH. WHEN THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY AND WAS ABLE TO BE DRIVEN HOME. THE SAME FAILURE OCCURRED RANDOMLY ON AN EARLIER MODEL VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT WITH ACURA OF AUGUSTA (1760 GORDON HWY, AUGUSTA, GA 30904, (706) 737-5200). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 3,400.

10/31/2019

FROM THE DAY I TOOK DELIVERY OF MY 2020 RDX ADVANCE IN AUGUST, I'VE BEEN COMPLETELY CRAZY ABOUT IT. NOW, HOWEVER, I'M FEELING SAD AND DISILLUSIONED, BUT MORE IMPORTANTLY, I DON'T FEEL 100% SAFE DRIVING IT. RECENTLY, AFTER SPENDING A FEW WEEKS IN GEORGIA, WE WERE DRIVING BACK HOME TO NORTHERN VIRGINIA ON I-85N IN NORTH CAROLINA. IT WAS AND HAD BEEN RAINING STEADILY THE ENTIRE TRIP. THERE WAS MODERATE/HEAVY TRAFFIC MOVING AT SPEEDS BETWEEN 60-75/80 MPH. SOMEWHERE JUST SOUTH OF CHARLOTTE, THE CAR SUDDENLY STARTED SLOWING DOWN, EVEN THOUGH I WAS PRESSING THE ACCELERATOR! IT WAS BARELY MOVING IN THE MIDDLE OF TRAFFIC. THE CHECK ENGINE LIGHT WAS BLINKING AND THE ENGINE WAS RATTLING AND SPUTTERING. I IMMEDIATELY TURNED ON THE HAZARDS AND STARTED CROSSING THE TWO FAR RIGHT LANES TO GET OVER TO THE NARROW SHOULDER. TERRIFYING. FORTUNATELY, WE WERE ONLY ABOUT A 1/4 MILE FROM AN EXIT. WE SLOWLY MADE IT ON THE SHOULDER TO ONE OF GAS STATIONS THERE. AFTER CHECKING THE SUPPORT SECTION IN THE APP AND CALLING A TECH AT MY HOME DEALERSHIP, I SHUT THE CAR OFF AND LET IT SIT FOR ABOUT 15 MINUTES. IT STARTED AND WE WERE ABLE TO FINISH THE TRIP WITHOUT FURTHER INCIDENT. WE MADE IT HOME SAFELY, BUT THE REMAINING SIX HOURS OF THE TRIP WERE MENTALLY EXCRUCIATING. WE DROVE AS SLOWLY AS SAFELY POSSIBLE IN THE RIGHT LANE. I COULDN'T GET IT OUT OF MY HEAD THAT IT COULD HAPPEN AGAIN AT ANY MOMENT. AND, I CAN'T SAY IT HASN'T CROSSED MY MIND THAT I WON'T BE ABLE TO GET OVER THAT EXTENDED FEELING OF UNCERTAINTY WHILE DRIVING IT. AT LEAST, NOT FOR NOW. I TOOK IT TO THE DEALER ON 11/25/19. THEY SAID THEY COULD NOT DUPLICATE THE ISSUE, AND THAT THERE WERE NEITHER ERROR NOR FAULT CODES STORED. I HAD BEEN HOPING THEY WOULD GIVE ME SOME EXPLANATION AND REASSURANCE THAT EVERYTHING IS FINE. I WANTED TO FEEL 100% THAT THE CAR IS STILL SAFE TO DRIVE, BUT I'M NOT FEELING THAT NOW.

11/28/2019

WHEN TRAVELING AT 70-75 MPH ON HIGHWAY, MY ENGINE LIGHT CAME ON. THE CAR SUDDENLY STARTED TO DECELERATE UNTIL I COULD ONLY GO 25-30 MPH (NO MATTER HOW MUCH I PRESSED THE GAS PEDAL). I HAD TO DRIVE ABOUT 5 MINS. LIKE THIS (WITH MY 4-WAY FLASHERS ON), AS CARS PASSED AROUND ME AT HIGH SPEED, UNTIL I COULD FIND A SUITABLE PLACE TO PULL OVER ON THE SHOULDER. ONCE SAFELY ON THE SHOULDER AND STOPPED, I SHUT OFF THE CAR, WAITED ABOUT 2 MINUTES, THEN RESTARTED THE CAR - THEN EVERYTHING SEEMED TO BE FINE. I DROVE HOME WITHOUT INCIDENT. THE NEXT DAY I TOOK IT TO THE ACURA DEALER AND THEY ACTED LIKE IT MIGHT HAVE BEEN THE LANE ASSIST TECH GETTING CONFUSED BY THE LINES ON THE HIGHWAY, OR BY WATER PUDDLES. THEY SAID THAT BECAUSE I SHUT THE CAR OFF AND RESTARTED IT, THAT ANY "CODES" THAT MIGHT HELP THEM FIGURE THINGS OUT WERE LOST. THEY SAID NEXT TIME, DO NOT RESTART THE CAR BUT HAVE IT TOWED RIGHT TO THE DEALER. I POINTED OUT HOW INCONVENIENT AND UNSAFE THAT MIGHT BE TO DO! THEY ALSO SAID THEY HAD HEARD OF NO OTHER 2020 ACURA RDX WITH THIS PROBLEM. I POINTED OUT THAT I FOUND A BUNCH OF OWNERS ONLINE WHO HAS REPORTED THIS WITH 2019 RDXS. THEY CONCEDED THAT THEY JUST DIDN'T KNOW WHAT WAS GOING ON. FINALLY, I WANT TO NOTE THAT THIS CAR IS ONLY 2 WEEKS OLD!! I JUST BOUGHT IT AND THIS HAPPENED :(

8/24/2020

THE INFORMATION SYSTEM FAILS TO UPDATE AND THE SCREEN GOES BLANK WHICH TURNS OFF THE BACKUP CAMERA. MY WIFE IS DISABLED DUE TO NECK AND BACK ISSUES AND NEEDS THE CAMERA TO OPERATE THE VEHICLE. DEALER SAYS THE POSSIBLE SOLUTION IS TO REMOVE THE THE BATTERY CABLES. MY WIFE IS 63 AND IS NOT ABLE TO DO THIS. WE HAVE TRIED THE UPDATE FIVE TIMES. THE DEALER REPLACED THE WIRING HARNESSES AND IT JUST FAILED AGAIN. THE SERVICE TECH. SAYS THERE ARE HUNDREDS OF ACURA S THAT DO THIS

9/16/2020

Rear windshield shattered while parked in my drive way. Vehicle was not being driven. I have read several reports of this happening to other Acura rdx. I have contacted the dealership and Acura who have both told me I need to pay out of pocket to get this fixed. This is an Acura problem and Acura was unable to help. I should not be responsible for getting this fixed as vehicle was in driveway when this happened. I have been without a vehicle since this happened on 12/24. I'm very unsatisfied with Acura.

12/29/2021

I opened my driver's side door and sat down when I heard a crack sound. I turned around and heard a louder crack sound and saw my back window was shattered. I called Acura twice and spoke to two different agents and both stated they never heard of this happening nor were there any bulletins about this being an issue. I called three Acura dealerships near me and all three stated they have never heard of this issue even though I've heard of this happening multiple times in my Acura owners group discussions. The last dealership I spoke with asked for me to drive it to them so they could see it. While driving there the glass just continued to drop inside my cargo trunk. The dealership is supposed to be checking with their district manager tomorrow but didn't sound optimistic. They did check with parts and the rearview glass is on backorder with no ETA and other Acura owners have been waiting months to get theirs replaced. I feel this is a much bigger issue and is a defect in the design of this model based on what I've heard and have now experienced firsthand.

1/13/2022

BRAKES WERE MAKING A SCRAPING NOISE WHEN APPLIED. VEHICLE HAD 2,679 MILES. TOOK IT TO FOUNTAIN ACURA IN ORLANDO FOR INSPECTION. DEALER REPLACED PADS AND ROTORS ON FRONT NO CHARGE. DEALER ALSO STATED THAT THERE WAS A POSSIBLE MATERIAL DEFECT AT THE FACTORY.

10/16/2019

TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB

12/23/2019

TL* THE CONTACT OWNS A 2020 ACURA RDX. WHILE THE CONTACT WAS PASSING A VEHICLE ACCELERATING AT 45 MPH, THE VEHICLE SUDDENLY LOST POWER AND THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WENT INTO LIMP MODE AND SLOWED DOWN TO ONLY 10 MPH. WHEN THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY AND WAS ABLE TO BE DRIVEN HOME. THE SAME FAILURE OCCURRED RANDOMLY ON AN EARLIER MODEL VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT WITH ACURA OF AUGUSTA (1760 GORDON HWY, AUGUSTA, GA 30904, (706) 737-5200). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 3,400.

10/31/2019

WHILE DRIVING AT APPROX. 75MPH ONE RAINY EVENING THE ENGINE LOST POWER, AND WOULD NOT MAINTAIN SPEED. AFTER MITIGATING ONCOMING TRAFFIC FROM BEHIND I WAS ABLE TO GET OVER 3 LANES TO THE SHOULDER AND TURN THE VEHICLE OFF. AFTER RESTARTING THE IGNITION, THE VEHICLE RESUMED WITH NORMAL POWER.

5/3/2020

FROM THE DAY I TOOK DELIVERY OF MY 2020 RDX ADVANCE IN AUGUST, I'VE BEEN COMPLETELY CRAZY ABOUT IT. NOW, HOWEVER, I'M FEELING SAD AND DISILLUSIONED, BUT MORE IMPORTANTLY, I DON'T FEEL 100% SAFE DRIVING IT. RECENTLY, AFTER SPENDING A FEW WEEKS IN GEORGIA, WE WERE DRIVING BACK HOME TO NORTHERN VIRGINIA ON I-85N IN NORTH CAROLINA. IT WAS AND HAD BEEN RAINING STEADILY THE ENTIRE TRIP. THERE WAS MODERATE/HEAVY TRAFFIC MOVING AT SPEEDS BETWEEN 60-75/80 MPH. SOMEWHERE JUST SOUTH OF CHARLOTTE, THE CAR SUDDENLY STARTED SLOWING DOWN, EVEN THOUGH I WAS PRESSING THE ACCELERATOR! IT WAS BARELY MOVING IN THE MIDDLE OF TRAFFIC. THE CHECK ENGINE LIGHT WAS BLINKING AND THE ENGINE WAS RATTLING AND SPUTTERING. I IMMEDIATELY TURNED ON THE HAZARDS AND STARTED CROSSING THE TWO FAR RIGHT LANES TO GET OVER TO THE NARROW SHOULDER. TERRIFYING. FORTUNATELY, WE WERE ONLY ABOUT A 1/4 MILE FROM AN EXIT. WE SLOWLY MADE IT ON THE SHOULDER TO ONE OF GAS STATIONS THERE. AFTER CHECKING THE SUPPORT SECTION IN THE APP AND CALLING A TECH AT MY HOME DEALERSHIP, I SHUT THE CAR OFF AND LET IT SIT FOR ABOUT 15 MINUTES. IT STARTED AND WE WERE ABLE TO FINISH THE TRIP WITHOUT FURTHER INCIDENT. WE MADE IT HOME SAFELY, BUT THE REMAINING SIX HOURS OF THE TRIP WERE MENTALLY EXCRUCIATING. WE DROVE AS SLOWLY AS SAFELY POSSIBLE IN THE RIGHT LANE. I COULDN'T GET IT OUT OF MY HEAD THAT IT COULD HAPPEN AGAIN AT ANY MOMENT. AND, I CAN'T SAY IT HASN'T CROSSED MY MIND THAT I WON'T BE ABLE TO GET OVER THAT EXTENDED FEELING OF UNCERTAINTY WHILE DRIVING IT. AT LEAST, NOT FOR NOW. I TOOK IT TO THE DEALER ON 11/25/19. THEY SAID THEY COULD NOT DUPLICATE THE ISSUE, AND THAT THERE WERE NEITHER ERROR NOR FAULT CODES STORED. I HAD BEEN HOPING THEY WOULD GIVE ME SOME EXPLANATION AND REASSURANCE THAT EVERYTHING IS FINE. I WANTED TO FEEL 100% THAT THE CAR IS STILL SAFE TO DRIVE, BUT I'M NOT FEELING THAT NOW.

11/28/2019

- 2020 ACURA RDX ASPEC PURCHASED APR2020 NEW - ~2,800 MILES WHEN INCIDENT OCCURRED ON SAT, 4JUL2020 - WAS TRAVELING ON I-10 WEST AT ~70 TO 75 MPH - ATTEMPTED TO PASS A VEHICLE (ON THE LEFT) WHEN CAR LOST ALL ABILITY TO ACCELERATE AND ORANGE ENGINE LIGHT BEGAN TO BLINK IN LOWER LEFT CORNER OF DASHBOARD - I WAS PUSHING ACCELERATOR TO THE FLOOR BUT NO ACCELERATION, NO ENGINE REVVING - VEHICLE SLOWED DOWN TO ~20 MPH BY THE TIME I WAS ABLE WAS ABLE TO GET OVER TO SHOULDER SAFELY - TURNED CAR OFF WAITED ~30 SECONDS TURNED CAR BACK ON AND CAR APPEARED TO FUNCTION PROPERLY - I REPORTED ISSUE TO ACURA DEALERSHIP - SERVICE REP ADVISED THAT THIS IS A KNOWN ISSUE, BUT SERVICE MANAGER SAID HE KNEW NOTHING ABOUT THIS ISSUE - I RESEARCHED ISSUE AND DISCOVERED THAT MY VEHICLE APPEARS TO HAVE EXPERIENCED "LIMP MODE" - AS HAVE MANY OTHER 2019 AND 2020 ACURA RDX MODELS - AT TIME OF INCIDENT WAS USING ADAPTIVE CRUISE CONTROL WITH ONE BAR SPACING BETWEEN VEHICLES, START/STOP WAS ON, COMFORT MODE, ALWAYS USE PREMIUM (93) FUEL, GAS TANK WAS ~1/2 FULL, WEATHER WAS CLEAR ~90 DEGREES - AFTER RESTARTING CAR REALIZED THAT HAD CHANGED TO SPORT+ MODE - AT THIS POINT, I NO LONGER TRUST THE SAFETY OF THIS VEHICLE - THIS COULD HAVE CAUSED A CATASTROPHIC ACCIDENT HAD THERE BEEN A FAST MOVING VEHICLE (E.G. 18 WHEELER) BEHIND ME - UP TO AND INCLUDING DEATH - VEHICLE IS CURRENTLY AT DEALERSHIP FOR ANALYSIS

7/13/2020

- 2020 ACURA RDX ASPEC PURCHASED APR2020 NEW - ~2,800 MILES WHEN INCIDENT OCCURRED ON SAT, 4JUL2020 - WAS TRAVELING ON I-10 WEST AT ~70 TO 75 MPH - ATTEMPTED TO PASS A VEHICLE (ON THE LEFT) WHEN CAR LOST ALL ABILITY TO ACCELERATE AND ORANGE ENGINE LIGHT BEGAN TO BLINK IN LOWER LEFT CORNER OF DASHBOARD - I WAS PUSHING ACCELERATOR TO THE FLOOR BUT NO ACCELERATION, NO ENGINE REVVING - VEHICLE SLOWED DOWN TO ~20 MPH BY THE TIME I WAS ABLE WAS ABLE TO GET OVER TO SHOULDER SAFELY - TURNED CAR OFF WAITED ~30 SECONDS TURNED CAR BACK ON AND CAR APPEARED TO FUNCTION PROPERLY - I REPORTED ISSUE TO ACURA DEALERSHIP - SERVICE REP ADVISED THAT THIS IS A KNOWN ISSUE, BUT SERVICE MANAGER SAID HE KNEW NOTHING ABOUT THIS ISSUE - I RESEARCHED ISSUE AND DISCOVERED THAT MY VEHICLE APPEARS TO HAVE EXPERIENCED "LIMP MODE" - AS HAVE MANY OTHER 2019 AND 2020 ACURA RDX MODELS - AT TIME OF INCIDENT WAS USING ADAPTIVE CRUISE CONTROL WITH ONE BAR SPACING BETWEEN VEHICLES, START/STOP WAS ON, COMFORT MODE, ALWAYS USE PREMIUM (93) FUEL, GAS TANK WAS ~1/2 FULL, WEATHER WAS CLEAR ~90 DEGREES - AFTER RESTARTING CAR REALIZED THAT HAD CHANGED TO SPORT+ MODE - AT THIS POINT, I NO LONGER TRUST THE SAFETY OF THIS VEHICLE - THIS COULD HAVE CAUSED A CATASTROPHIC ACCIDENT HAD THERE BEEN A FAST MOVING VEHICLE (E.G. 18 WHEELER) BEHIND ME - UP TO AND INCLUDING DEATH - VEHICLE IS CURRENTLY AT DEALERSHIP FOR ANALYSIS

7/13/2020

ON 7/22/2020, I WAS ENTERING THE MASS PIKE FROM I-495 OUTSIDE OF BOSTON. I ACCELERATED TO GET AROUND A BOX TRUCK AND SUDDENLY THE ENGINE LIGHT STARTED FLASHING AND THE CAR STARTED TO LOSE POWER. NO MATTER HOW MUCH I STEPPED ON THE GAS, THE CAR KEPT LOSING SPEED. THANKFULLY, I WAS NEAR A REST STOP AND WAS ABLE TO PULL TO THE SHOULDER (FROM THE MIDDLE LANE) AND HAD ENOUGH MOMENTUM TO GET THE CAR IN THE PARKING LOT. THANK GOODNESS IT WAS NIGHTTIME AND WITH COVID, THERE AREN'T AS MANY CARS ON THE ROAD. THIS COULD HAVE ENDED VERY BADLY FOR MY CHILDREN AND ME IF TRAFFIC LEVELS WERE WHAT THEY USUALLY ARE IN THAT AREA. AS SOON AS I PUT THE CAR IN PARK, THE ENGINE LIGHT WENT OFF. I CALLED ACURA ROADSIDE ASSISTANCE AND TURNED THE CAR OFF. ROADSIDE ASSISTANCE TRANSFERED ME TO AN ACURA SERVICE DEPARTMENT ON THE WEST COAST THAT WAS STILL OPEN. THE SERVICE TECH I SPOKE TO SAID SHE NEVER HEARD OF THE PROBLEM AND "MAYBE" IF I TURNED IT OFF AND TURNED IT BACK ON, IT MIGHT BE OKAY. I ALSO GOOGLED AND SAW THAT THIS EXACT SITUATION HAS HAPPENED TO OTHER OWNERS AND THAT AFTER TURNING THE CAR OFF AND BACK ON AGAIN, THEIR CARS WERE FINE. I DID THE SAME, AND THE CAR WENT BACK INTO ITS NORMAL MODE AND I WAS ABLE TO DRIVE THE REST OF THE WAY HOME WITHOUT FURTHER INCIDENT.

7/23/2020

TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED WHILE DRIVING 35 MPH, WHILE DEPRESSING THE ACCELERATOR PEDAL THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND STATED HE RESTARTED THE IGNITION AND CONTINUED TO DRIVE HIS RESIDENCE BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER ACURA COLUMBUS LOCATED AT 4340 W DUBLIN GRANVILLE RD, DUBLIN, OH 43017, (614) 761-1222, WHERE IT WAS DIAGNOSED WITH LOW BATTERY VOLTAGE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 1,390.

8/10/2020

THE ELECTRICAL SYSTEM AND RELATED SYSTEMS SPORADICALLY FAIL TO OPERATE AND IN SOME CASES ATTEMPT TO TAKE OVER CONTROL OF THE VEHICLE MAKING IT EXTREMELY UNSAFE WHILE DRIVING. WHEN THE DEALERSHIP (SPITZER) WAS ALERTED THEY SHOWN NO INTEREST IN EVEN LOOKING AT THE VEHICLE. THE PROBLEMS PERSIST ON A DAILY BASIS.

8/17/2020

POWER LIFT GATE MAKES A POPPING NOISE WHEN OPENING HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/POWER-LIFTGATE-MAKES-POPPING-NOISE-WHEN-OPENING-983782/

1/3/2020

When this RDX’s weight distribution shifts/flexes from turning out of a driveway or any parking entrance with an incline/decline the panoramic moonroof makes a popping sound across the rear of the moonroof. This occurs from both rear corners of the moonroof. The moonroof frame may be knocking around the body of the car due to lack of insulation or the moonroof frame not fitting properly. The problem appears to be fairly widespread with some owners on the Acura Forum site, Acurazine, claiming the popping actually shattered the moonroof glass while driving. The popping sound that I experience daily, combined with the countless similar complaints is what has prompted me to file this complaint. https://acurazine.com/forums/third-generation-rdx-2019-454/panoramic-sunroof-popping-982149/ Hopefully this can lead to an investigation and recall. Thank you.

7/11/2021

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

4/15/2024

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not available, and the contact was also charged for the vehicle to be diagnosed. In addition, the contact stated the vehicle was towed to the residence from the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.

5/29/2024

ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.

1/7/2020

I PURCHASED A NEW 2020 ACURA RDX IN JANUARY OF 2020. VERY SOON MY WIFE AND I NOTICED THAT FROM TIME TO TIME WHEN SHE WAS SEATED IN THE FRONT PASSENGER SEAT, THE "AIR BAG OFF" LIGHT WOULD REMAIN ILLUMINATED. I WOULD THEN TURN THE CAR OFF AND GENERALLY, UPON RESTARTING THE CAT, THE LIGHT WOULD EXTINGUISH AS DESIGNED, INDICATING THAT THE AIRBAG WAS ARMED AND READY TO PROTECT MY WIFE IN THE EVENT OF A CRASH. SOMETIMES RESTARTING THE CAR WOULD NOT RESOLVE THIS ISSUE AND REPEATED RESTARTING WOULD BE REQUIRED. I TOOK MY VEHICLE INTO THE DEALERSHIP AND AFTER INSPECTION I WAS TOLD THAT THE SYSTEM WAS WORKING AS DESIGNED. I HAVE PHOTOS AND VIDEOS OF THE ISSUE OCCURRING BUT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. I HAVE TAKEN THE VEHICLE BACK AT LEAST THREE TIMES WITH THE SAME RESULT. I HAVE CONTACTED ACURA CORPORATION WHO BASICALLY TOLD ME TO GO BACK TO THE DEALERSHIP. THEY DEMONSTRATE NO INTEREST IN MY ISSUE. I HAVE SINCE FOUND SEVERAL OTHERS WITH THE SAME ISSUE WHO HAVE POSTED THEIR ISSUE ON THE WEB. I HAVE ALSO NOTED THAT WHEN THE LIGHT REMAINS ON, THE VEHICLE WILL NOT WARN THE PASSENGER THAT THEIR SEATBELT IS NOT FASTENED. *TR

6/25/2020

ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.

1/23/2020

WHILE THE VEHICLE IS IN MOTION THE SUSPENSION / FRONT DAMPERS ARE MAKING CLUNKING AND POPPING NOISES EVERY TIME YOU GO OVER A BUMPS, POTHOLES OR TURN ON UNLEVELED ROAD. THE SUSPENSION PARTS WERE REPLACED BY THE DEALERSHIP AND THE NOISE HAS GOTTEN MORE PROMINENT. *TR

6/19/2020

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, she approached the rear of the vehicle to open the hatch and noticed that the edges of the rear window was crumbling. The contact stated that upon opening the hatch, the middle of the hatch window cracked and the pieces fell inside the trunk. The vehicle was towed to the dealer, who informed the contact that they could not determine that the failure was a Manufacturer’s defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist unless the dealer determined that it was a Manufacturer’s defect. A case was opened. The failure mileage was approximately 22,908.

3/7/2022

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, the rear window shattered without warning or impact. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was advised to notify the insurance company of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to go through the insurance company and to take the vehicle to a different dealer for diagnosis. The failure mileage was approximately 20,000.

12/23/2022

THE ELECTRICAL SYSTEM AND RELATED SYSTEMS SPORADICALLY FAIL TO OPERATE AND IN SOME CASES ATTEMPT TO TAKE OVER CONTROL OF THE VEHICLE MAKING IT EXTREMELY UNSAFE WHILE DRIVING. WHEN THE DEALERSHIP (SPITZER) WAS ALERTED THEY SHOWN NO INTEREST IN EVEN LOOKING AT THE VEHICLE. THE PROBLEMS PERSIST ON A DAILY BASIS.

8/17/2020

I was driving at 65 MPH on the highway in the left lane during a rainstorm. Suddenly the engine shuttered and began to shut down. I could not accelerate the engine. The engine light came on and was flashing. I was fortunate enough to maneuver through traffic to the shoulder of the road - sitting there where other drivers would not be expecting to see a car. I turned the car off and sat there in a rainstorm for 15 minutes hoping not to get hit. I started the car and it seemed to work fine for the remained of the trip with no issues or engine light flashing. Very dangerous situation for me - I shutter to think what might have happened if my wife was driving with the kids and this happened. She would make me sell the car today.

3/13/2022

TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY AND WHILE SCRAPING ICE OFF THE REAR HATCH WINDSHIELD, THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO JOE RIZZA ACURA (8150 W 159TH ST, ORLAND PARK, IL 60462) WHERE IT WAS DIAGNOSED WITH THE REAR HATCH WINDSHIELD NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THIS WAS A DESIGN DEFECT AND REPLACED THE HATCH DOOR AND THE WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD WAS REPLACED, BUT THERE WAS STILL PIECES OF BROKEN GLASS LEFT INSIDE THE HATCH. THE CONTACT ALSO STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES MADE A LOUD SCREECHING SOUND. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THE FRONT AND REAR DRIVER'S AND PASSENGER'S SIDE BRAKE PADS WERE REPLACED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE BRAKE PADS ON THE VEHICLE WERE THE WRONG SIZE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 28,500.*DT

3/15/2021

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked at her residence, a loud sound was heard coming from outside. Upon inspection, the contact noticed that the rear windshield had shattered and there were glass shards on the driveway and inside of the vehicle. There was no impact to the rear windshield that could have caused it to shatter. An auto glass company was made aware of the failure but informed the contact that parts were on backorder. The vehicle was taken to the dealer and the contact was referred to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that the cold temperature caused the failure. The failure mileage was approximately 19,000.

3/2/2022

ON TWO OCCASIONS THE ACURA COLLISION MITIGATION BRAKING SYSTEM "CMBS" ENGAGED ERRONEOUSLY AND AGGRESSIVELY. 1)WHILST TRAVELING ON AN INTERSTATE IN HEAVY TRAFFIC AT A SPEED OF ABOUT 50 MPH, THE CAR WE WERE FOLLOWING MOMENTARILY BRAKED THEN QUICKLY ACCELERATED. ACCORDINGLY OUR VEHICLE WAS BRAKED, AND UPON RELEASING THE BRAKE TO CONTINUE TO FOLLOW THE FLOW OF TRAFFIC, THE RDX'S SYSTEM MISREAD THE CLEAR ROAD AHEAD AND AUTOMATICALLY BRAKED, HARD, FULLY STOPPING THE VEHICLE. THE VEHICLE BEHIND US SKIDDED TO THE SHOULDER TO AVOID HITTING US, AND IT ALMOST CAUSED A MULTI-CAR PILE UP. 2) WHILE DRIVING ON A TWO-WAY TWO-LANE ROAD THE SYSTEM ENGAGED WHILE ROUNDING A BEND OF ABOUT 30 DEGREES AT ABOUT 25 MPH. A VEHICLE WAS COMING AROUND THE APEX OF THE BEND IN THE OPPOSITE DIRECTION (OTHER VEHICLE BENDING TO THE LEFT) JUST AS OUR VEHICLE ALSO REACHED THE APEX OF THE TURN (BENDING TO THE RIGHT RIGHT); THE CMBS FLASHED "BRAKE", BUT AS NO BRAKING WAS WARRANTED NOR APPLIED, THE CMBS SYSTEM FLASHED "BRAKE" ON THE DASH AND SUBSEQUENTLY BRAKED ABRUPTLY, AGAIN STOPPING THE VEHICLE IN A TRAFFIC LANE WITH A CLEAR ROAD AHEAD. WE CURRENTLY HAVE TWO OTHER VEHICLES WITH FORWARD COLLISION MITIGATION SYSTEMS AND HAVE HAD THAT FEATURES IN THREE OTHER VEHICLES SINCE 2015. I'VE NEVER EXPERIENCED THIS TYPE OF BEHAVIOR.

11/9/2020

In sudden, hard braking situations, the engine is disabled for between 3-4 seconds. On the highway, when hard braking from 70 mph to 20 mph, the engine is disabled and cars from behind are forced to veer off the road to avoid hitting my vehicle as it is basically stalled and cannot resume the speed. At intersections, when hard braking from 35 mph to 15 mph , the engine is disabled and the car is left in the middle of an intersection, blocking side and from-behind traffic.

5/10/2024

The sunroof/moonroof was closed and it exploded/shattered going down a major interstate highway doing 65mph. It sounded like a bomb or someone shot a gun at me. Glass is everywhere and its not cleaned up. Nothing was thrown at vehicle. There are no recalls on this vehicle. No warning lights or messages when it happened. I was very lucky I didn't receive injuries from the falling glass/getting cut. After it happened I closed the visor of the moonroof due to the hole. Now its seems visor is damaged too. I have a call into my dealership--waiting to hear back. Vehicle is sitting in my garage. Its available for inspection. I don't want to drive it. There are more photos than what is uploaded.

8/13/2022

I was driving on I-5 about 10 mins after leaving Redding, CA, at about 60 mph when I suddenly heard a loud bang from the top. I pulled over to the shoulder and noticed my sunroof/moonroof had totally shattered. There was no cars driving in front of me or besides me. I also didn't find any rock/stone inside the moonroof. The moonroof suddenly explode/shatter poses a safety concern to the driver or passengers.

1/2/2024

TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB

12/23/2019

ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.

1/7/2020

THE ELECTRICAL SYSTEM AND RELATED SYSTEMS SPORADICALLY FAIL TO OPERATE AND IN SOME CASES ATTEMPT TO TAKE OVER CONTROL OF THE VEHICLE MAKING IT EXTREMELY UNSAFE WHILE DRIVING. WHEN THE DEALERSHIP (SPITZER) WAS ALERTED THEY SHOWN NO INTEREST IN EVEN LOOKING AT THE VEHICLE. THE PROBLEMS PERSIST ON A DAILY BASIS.

8/17/2020

TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY AND WHILE SCRAPING ICE OFF THE REAR HATCH WINDSHIELD, THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO JOE RIZZA ACURA (8150 W 159TH ST, ORLAND PARK, IL 60462) WHERE IT WAS DIAGNOSED WITH THE REAR HATCH WINDSHIELD NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THIS WAS A DESIGN DEFECT AND REPLACED THE HATCH DOOR AND THE WINDSHIELD. THE CONTACT STATED THAT THE WINDSHIELD WAS REPLACED, BUT THERE WAS STILL PIECES OF BROKEN GLASS LEFT INSIDE THE HATCH. THE CONTACT ALSO STATED WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKES MADE A LOUD SCREECHING SOUND. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THE FRONT AND REAR DRIVER'S AND PASSENGER'S SIDE BRAKE PADS WERE REPLACED. THE CONTACT WAS INFORMED BY THE DEALER THAT THE BRAKE PADS ON THE VEHICLE WERE THE WRONG SIZE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 28,500.*DT

3/15/2021

The contact owned a 2020 Acura RDX. The contact stated while driving approximately 35 mph, the vehicle inadvertently slowed down and without warning a strange noise came from the engine compartment and a sudden jerk to the wheel when the vehicle accelerated without warning up to approximately 100 mph. The contact was able to exit the highway where the vehicle made another strange noise from the engine compartment and the wheel jerked when the vehicle accelerated without warning again which resulted in the contact crashing into a group of 3 vehicles. There were 2 confirmed injuries which were the occupants of the contact's vehicle the driver and front seat passenger. The contact sustained a broken sternum, internal bleeding, decompression of lower back, and swollen right side foot. The contact's son sustained a lumbar fracture and a contusion. The contact does not know if anyone in the other vehicles were injured. A police report was taken and the vehicle was towed to an insurance lot. The vehicle was then towed to a salvaged lot and deemed a total loss. The contact stated she does not know if warning lights were illuminated. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 5,040.

7/30/2021

My car transmission light came on...check engine. Then said blind spot warning not working. See dealer. My car transmission warning message appears every time I accelerate to 60mph. It switches to sport mode on its on and I am unable to switch it back. My cameras malfunction for blind spots. The car sound is louder and usually it's quiet. I take my car in regularly for servid3 with the dealer. This is very strange. I am scared to go past 60mph.

5/23/2023

Car would not turn on. All electronics started glitching, lights flickering. Had to disconnect the battery to turn off.

5/10/2024

The contact owns a 2020 Acura RDX. The contact stated that while driving on several occasions at various speeds, the brakes were unintendedly activated. Additionally, the contact observed an orange warning light which stated “Brakes” illuminated and then went off. The vehicle was taken to a dealer twice however, the dealer was unable to replicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.

5/30/2024

The contact owns a 2020 Acura RDX. The contact stated that the rear passenger's side seat belt failed to extend as needed and failed to retract automatically. The vehicle was taken to the dealer several times, where unknown repairs were performed; however, the failure persisted. The contact stated that the seat belt was inoperable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

7/3/2024